Report Summary

  • 28

    Performance

    Renders faster than
    48% of other websites

  • 96

    Accessibility

    Visual factors better than
    that of 89% of websites

  • 83

    Best Practices

    More advanced features
    available than in
    56% of websites

  • 73

    SEO

    Google-friendlier than
    31% of websites

helpdesk.bham.ac.uk

IT Service Desk - IT Service Portal

Page Load Speed

3 sec in total

First Response

337 ms

Resources Loaded

2.6 sec

Page Rendered

95 ms

helpdesk.bham.ac.uk screenshot

About Website

Visit helpdesk.bham.ac.uk now to see the best up-to-date Help Desk Bham content for United Kingdom and also check out these interesting facts you probably never knew about helpdesk.bham.ac.uk

Visit helpdesk.bham.ac.uk

Key Findings

We analyzed Helpdesk.bham.ac.uk page load time and found that the first response time was 337 ms and then it took 2.7 sec to load all DOM resources and completely render a web page. This is a poor result, as 50% of websites can load faster.

Performance Metrics

helpdesk.bham.ac.uk performance score

28

Measured Metrics

name

value

score

weighting

FCP (First Contentful Paint)

Value11.1 s

0/100

10%

LCP (Largest Contentful Paint)

Value13.1 s

0/100

25%

SI (Speed Index)

Value14.4 s

1/100

10%

TBT (Total Blocking Time)

Value750 ms

39/100

30%

CLS (Cumulative Layout Shift)

Value0.008

100/100

15%

TTI (Time to Interactive)

Value14.0 s

10/100

10%

Network Requests Diagram

helpdesk.bham.ac.uk

337 ms

universityofbirmingham.service-now.com

465 ms

css_includes_navpage.cssx

83 ms

js_includes_navpage.jsx

400 ms

js_includes_customer.jsx

319 ms

Our browser made a total of 48 requests to load all elements on the main page. We found that 2% of them (1 request) were addressed to the original Helpdesk.bham.ac.uk, 90% (43 requests) were made to Universityofbirmingham.service-now.com and 8% (4 requests) were made to Google.com. The less responsive or slowest element that took the longest time to load (551 ms) relates to the external source Universityofbirmingham.service-now.com.

Page Optimization Overview & Recommendations

Page size can be reduced by 17.6 kB (13%)

Content Size

131.9 kB

After Optimization

114.3 kB

In fact, the total size of Helpdesk.bham.ac.uk main page is 131.9 kB. This result falls beyond the top 1M of websites and identifies a large and not optimized web page that may take ages to load. 20% of websites need less resources to load. Images take 107.2 kB which makes up the majority of the site volume.

HTML Optimization

-71%

Potential reduce by 17.6 kB

  • Original 24.7 kB
  • After minification 24.7 kB
  • After compression 7.1 kB

HTML content can be minified and compressed by a website’s server. The most efficient way is to compress content using GZIP which reduces data amount travelling through the network between server and browser. HTML code on this page is well minified. It is highly recommended that content of this web page should be compressed using GZIP, as it can save up to 17.6 kB or 71% of the original size.

Image Optimization

-0%

Potential reduce by 0 B

  • Original 107.2 kB
  • After minification 107.2 kB

Image size optimization can help to speed up a website loading time. The chart above shows the difference between the size before and after optimization. Help Desk Bham images are well optimized though.

Requests Breakdown

Number of requests can be reduced by 37 (80%)

Requests Now

46

After Optimization

9

The browser has sent 46 CSS, Javascripts, AJAX and image requests in order to completely render the main page of Help Desk Bham. We recommend that multiple CSS and JavaScript files should be merged into one by each type, as it can help reduce assets requests from 10 to 1 for JavaScripts and from 4 to 1 for CSS and as a result speed up the page load time.

Accessibility Review

helpdesk.bham.ac.uk accessibility score

96

Accessibility Issues

Navigation

These are opportunities to improve keyboard navigation in your application.

Impact

Issue

High

Heading elements are not in a sequentially-descending order

Names and labels

These are opportunities to improve the semantics of the controls in your application. This may enhance the experience for users of assistive technology, like a screen reader.

Impact

Issue

High

Links do not have a discernible name

Best Practices

helpdesk.bham.ac.uk best practices score

83

Areas of Improvement

Trust and Safety

Impact

Issue

High

Does not use HTTPS

High

Includes front-end JavaScript libraries with known security vulnerabilities

Low

Ensure CSP is effective against XSS attacks

General

Impact

Issue

Low

Detected JavaScript libraries

High

Missing source maps for large first-party JavaScript

SEO Factors

helpdesk.bham.ac.uk SEO score

73

Search Engine Optimization Advices

Crawling and Indexing

To appear in search results, crawlers need access to your app.

Impact

Issue

High

Links are not crawlable

High

Page is blocked from indexing

Mobile Friendly

Make sure your pages are mobile friendly so users don’t have to pinch or zoom in order to read the content pages. [Learn more](https://developers.google.com/search/mobile-sites/).

Impact

Issue

High

Document uses legible font sizes

High

Tap targets are not sized appropriately

Language and Encoding

  • Language Detected

    N/A

  • Language Claimed

    N/A

  • Encoding

    UTF-8

Language claimed in HTML meta tag should match the language actually used on the web page. Otherwise Helpdesk.bham.ac.uk can be misinterpreted by Google and other search engines. Unfortunately we cannot identify language used on the page (probably there is a mix of languages, too little text or something else) and no language is claimed in <html> or <meta> tags either. Our system also found out that Helpdesk.bham.ac.uk main page’s claimed encoding is utf-8. Use of this encoding format is the best practice as the main page visitors from all over the world won’t have any issues with symbol transcription.

Social Sharing Optimization

Open Graph description is not detected on the main page of Help Desk Bham. Lack of Open Graph description can be counter-productive for their social media presence, as such a description allows converting a website homepage (or other pages) into good-looking, rich and well-structured posts, when it is being shared on Facebook and other social media. For example, adding the following code snippet into HTML <head> tag will help to represent this web page correctly in social networks: