Tools & Wizards About Us
freshdesk.dk screenshot

Report Summary

  • 15

    Performance

    Renders faster than
    28% of other websites

  • 95

    Accessibility

    Visual factors better than
    that of 87% of websites

  • 83

    Best Practices

    More advanced features
    available than in
    57% of websites

  • 85

    SEO

    Google-friendlier than
    56% of websites

freshdesk.dk

Freshdesk | Customer Service Software by Freshworks Inc

Page Load Speed

4.7 sec in total

First Response

40 ms

Resources Loaded

4.2 sec

Page Rendered

535 ms

freshdesk.dk screenshot

About Website

Click here to check amazing Freshdesk content. Otherwise, check out these important facts you probably never knew about freshdesk.dk

Online cloud-based customer service software providing helpdesk support with all smart automations to get things done faster. Sign up for a free trial today!

Visit freshdesk.dk

Key Findings

We analyzed Freshdesk.dk page load time and found that the first response time was 40 ms and then it took 4.7 sec to load all DOM resources and completely render a web page. This is a poor result, as 65% of websites can load faster.

Performance Metrics

freshdesk.dk performance score

15

Measured Metrics

name

value

score

weighting

FCP (First Contentful Paint)

Value6.8 s

2/100

10%

LCP (Largest Contentful Paint)

Value9.0 s

1/100

25%

SI (Speed Index)

Value47.1 s

0/100

10%

TBT (Total Blocking Time)

Value109,750 ms

0/100

30%

CLS (Cumulative Layout Shift)

Value0.004

100/100

15%

TTI (Time to Interactive)

Value141.2 s

0/100

10%

Network Requests Diagram

freshdesk.dk

40 ms

freshdesk.com

54 ms

site.css

42 ms

freshdesk.js

147 ms

otSDKStub.js

133 ms

Our browser made a total of 158 requests to load all elements on the main page. We found that 1% of them (1 request) were addressed to the original Freshdesk.dk, 23% (36 requests) were made to Website-assets-fd.freshworks.com and 8% (12 requests) were made to Use.typekit.net. The less responsive or slowest element that took the longest time to load (1.2 sec) relates to the external source Twin-iq.kickfire.com.

Page Optimization Overview & Recommendations

Page size can be reduced by 361.0 kB (47%)

Content Size

771.6 kB

After Optimization

410.6 kB

  • HTML
  • Images
  • JavaScript
  • CSS

In fact, the total size of Freshdesk.dk main page is 771.6 kB. This result falls beyond the top 1M of websites and identifies a large and not optimized web page that may take ages to load. 85% of websites need less resources to load and that’s why Accessify’s recommendations for optimization and resource minification can be helpful for this project. Images take 284.9 kB which makes up the majority of the site volume.

HTML Optimization

-83%

Potential reduce by 221.3 kB

  • Original 265.9 kB
  • After minification 239.0 kB
  • After compression 44.6 kB

HTML content can be minified and compressed by a website’s server. The most efficient way is to compress content using GZIP which reduces data amount travelling through the network between server and browser. HTML code on this page is well minified. It is highly recommended that content of this web page should be compressed using GZIP, as it can save up to 221.3 kB or 83% of the original size.

Image Optimization

-21%

Potential reduce by 60.7 kB

  • Original 284.9 kB
  • After minification 224.1 kB

Image size optimization can help to speed up a website loading time. The chart above shows the difference between the size before and after optimization. Obviously, Freshdesk needs image optimization as it can save up to 60.7 kB or 21% of the original volume. The most popular and efficient tools for JPEG and PNG image optimization are Jpegoptim and PNG Crush.

JavaScript Optimization

-36%

Potential reduce by 78.8 kB

  • Original 219.1 kB
  • After minification 218.7 kB
  • After compression 140.3 kB

It’s better to minify JavaScript in order to improve website performance. The diagram shows the current total size of all JavaScript files against the prospective JavaScript size after its minification and compression. It is highly recommended that all JavaScript files should be compressed and minified as it can save up to 78.8 kB or 36% of the original size.

CSS Optimization

-8%

Potential reduce by 131 B

  • Original 1.7 kB
  • After minification 1.7 kB
  • After compression 1.6 kB

CSS files minification is very important to reduce a web page rendering time. The faster CSS files can load, the earlier a page can be rendered. Freshdesk.dk has all CSS files already compressed.

Requests Breakdown

Number of requests can be reduced by 84 (61%)

Requests Now

138

After Optimization

54

  • AJAX
  • Images
  • JavaScript
  • CSS

The browser has sent 138 CSS, Javascripts, AJAX and image requests in order to completely render the main page of Freshdesk. We recommend that multiple CSS and JavaScript files should be merged into one by each type, as it can help reduce assets requests from 55 to 1 for JavaScripts and from 4 to 1 for CSS and as a result speed up the page load time.

Network Requests Diagram

freshdesk.dk

freshdesk.dk

40 ms

freshdesk.com

freshdesk.com

54 ms

site.css

site.css

42 ms

freshdesk.js

freshdesk.js

147 ms

otSDKStub.js

otSDKStub.js

133 ms

freshworks.js

freshworks.js

115 ms

pjk5ugs.css

pjk5ugs.css

578 ms

logo-fworks-black.svg

logo-fworks-black.svg

380 ms

ckrykid1b07w5fxg0mcihkydx-fdesk.svg

ckrykid1b07w5fxg0mcihkydx-fdesk.svg

417 ms

track.min.js

track.min.js

581 ms

insight.min.js

insight.min.js

530 ms

27889c97-68b7-475a-99f0-2302048b0465.json

27889c97-68b7-475a-99f0-2302048b0465.json

427 ms

loader.js

loader.js

415 ms

globe.svg

globe.svg

250 ms

logo-fworks-white.svg

logo-fworks-white.svg

248 ms

img-google-play.png

img-google-play.png

290 ms

img-apple-store.png

img-apple-store.png

286 ms

no-results-illustration.svg

no-results-illustration.svg

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ckrykid1501uet0g0x5dcnce1-fsales.svg

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ckrykid10083kglg0kxf15xcs-fmarketer.svg

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ckrykid1d07r3eefztiz664dl-fservicce.svg

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371 ms

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cks4mezzy00ii1ofzjta5dhki-01-contact-center-brand-mark.svg

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cks4mgokj03ac6wfzots93c3b-01-customer-success-brand-mark.svg

393 ms

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ckse6n0xt01543sg0z0351uhn-omnichannel-h1.svg

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519 ms

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521 ms

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521 ms

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523 ms

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524 ms

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ckryp8far022gt0g05632uumu-travix.one-sixth.png

527 ms

ckryowny0022lplfzm4z660wk-riverbed.one-sixth.jpg

ckryowny0022lplfzm4z660wk-riverbed.one-sixth.jpg

538 ms

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ckryp2sql08ahglg0546oto47-klarna-thumbnail.one-sixth.png

526 ms

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cknpnh49u034xmog1x5n8dsak-gartner-1.one-sixth.png

527 ms

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cl1m4pg0k01pli3fnrzjhr7q1-output-onlinepngtools-17.one-sixth.png

526 ms

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cl1m50q7e01wri3fnk0p5rea5-finances-online-2022.one-sixth.png

526 ms

cl0e220xm03qc3wfnrb5nyg1a-ca-badge-shortlist-2022-fullcolor-positive.one-sixth.png

cl0e220xm03qc3wfnrb5nyg1a-ca-badge-shortlist-2022-fullcolor-positive.one-sixth.png

537 ms

icomoon.ttf

icomoon.ttf

147 ms

p.css

p.css

226 ms

location

location

272 ms

d

d

126 ms

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130 ms

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53 ms

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238 ms

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125 ms

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125 ms

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125 ms

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d

128 ms

d

d

236 ms

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d

237 ms

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236 ms

otBannerSdk.js

otBannerSdk.js

44 ms

en.json

en.json

123 ms

otFlat.json

otFlat.json

132 ms

otPcTab.json

otPcTab.json

132 ms

otCommonStyles.css

otCommonStyles.css

153 ms

2431273.js

2431273.js

201 ms

gtm.js

gtm.js

254 ms

analytics.js

analytics.js

184 ms

gtm.js

gtm.js

379 ms

analytics.js

analytics.js

322 ms

conversion_async.js

conversion_async.js

500 ms

roundtrip.js

roundtrip.js

659 ms

bat.js

bat.js

656 ms

18172.js

18172.js

904 ms

uwt.js

uwt.js

987 ms

fbevents.js

fbevents.js

649 ms

growsumo.min.js

growsumo.min.js

939 ms

quant.js

quant.js

786 ms

ebOneTag.js

ebOneTag.js

955 ms

madkudu.min.js

madkudu.min.js

1062 ms

js

js

365 ms

twin.js

twin.js

1190 ms

543.js

543.js

948 ms

roundtrip.js

roundtrip.js

947 ms

pixel.js

pixel.js

1055 ms

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609 ms

pixel

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848 ms

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951 ms

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878 ms

tags.js

tags.js

895 ms

6si.min.js

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js

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584 ms

collect

collect

164 ms

collect

collect

743 ms

collect

collect

584 ms

js

js

526 ms

733 ms

843 ms

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activityi;src=9303576;type=anypage;cat=fresh0;ord=1;num=567444879771;gtm=2wga30;auiddc=1607294660.1665000052;u1=undefined;u3=GA1.2.628656366.1665000053;u4=null;u5=null;u6=null;u7=NULL;u9=https%3A%2F%2Ffreshdesk.com%2F;~oref=https%3A%2F%2Ffreshdesk.com%2F

761 ms

identity.js

identity.js

302 ms

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400 ms

4072775.js

4072775.js

324 ms

rules-p-fpm4nwheTqnpe.js

rules-p-fpm4nwheTqnpe.js

539 ms

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collect

368 ms

adsct

adsct

431 ms

adsct

adsct

430 ms

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83 ms

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ga-audiences

358 ms

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130 ms

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349 ms

index.js

index.js

200 ms

Serving

Serving

336 ms

OPQNUQ6TQRCGLEGMHLTLPF

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299 ms

getuidj

getuidj

361 ms

c.6sc.co

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252 ms

twin.php

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tracking.min.js

tracking.min.js

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ga-audiences

ga-audiences

223 ms

src=9303576;type=anypage;cat=fresh0;ord=1;num=567444879771;gtm=2wga30;auiddc=1607294660.1665000052;u1=undefined;u3=GA1.2.628656366.1665000053;u4=null;u5=null;u6=null;u7=NULL;u9=https%3A%2F%2Ffreshdesk.com%2F;~oref=https%3A%2F%2Ffreshdesk.com%2F

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219 ms

192 ms

pixel;r=631697318;rf=0;a=p-fpm4nwheTqnpe;url=https%3A%2F%2Ffreshdesk.com%2F;uht=2;fpan=1;fpa=P0-139814762-1665000053596;pbc=;ns=0;ce=1;qjs=1;qv=39016d63-20220929161725;cm=;gdpr=0;ref=;d=freshdesk.com;dst=0;et=1665000053596;tzo=-180;ogl=url.freshdesk%252Ecom%2F%2Ctype.website%2Ctitle.Freshdesk%20%7C%20Customer%20Service%20Software%20by%20Freshworks%20Inc%2Cdescription.Online%20cloud-based%20customer%20service%20software%20providing%20helpdesk%20support%20with%20all%2Cimage.https%3A%2F%2Fwebsite-assets-fd%252Efreshworks%252Ecom%2Fattachments%2Fcjn30f5rm00hdjsg073o5e7t2-l;ses=e631bccd-23e6-4a7d-977f-a5e2ea993a57

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activityi;src=9303576;type=anypage;cat=fresh0;ord=1;num=761478960467;gtm=2wga30;auiddc=1607294660.1665000052;u1=undefined;u3=GA1.2.628656366.1665000053;u4=null;u5=null;u6=null;u7=NULL;u9=https%3A%2F%2Ffreshdesk.com%2F;~oref=https%3A%2F%2Ffreshdesk.com%2F

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src=9303576;type=anypage;cat=fresh0;ord=1;num=761478960467;gtm=2wga30;auiddc=*;u1=undefined;u3=GA1.2.628656366.1665000053;u4=null;u5=null;u6=null;u7=NULL;u9=https%3A%2F%2Ffreshdesk.com%2F;~oref=https%3A%2F%2Ffreshdesk.com%2F

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Accessibility Review

freshdesk.dk accessibility score

95

Accessibility Issues

Contrast

These are opportunities to improve the legibility of your content.

Impact

Issue

High

Background and foreground colors do not have a sufficient contrast ratio.

Navigation

These are opportunities to improve keyboard navigation in your application.

Impact

Issue

High

[id] attributes on active, focusable elements are not unique

High

Heading elements are not in a sequentially-descending order

Best Practices

freshdesk.dk best practices score

83

Areas of Improvement

Trust and Safety

Impact

Issue

High

Does not use HTTPS

Low

Ensure CSP is effective against XSS attacks

General

Impact

Issue

Low

Detected JavaScript libraries

High

Browser errors were logged to the console

High

Page has valid source maps

SEO Factors

freshdesk.dk SEO score

85

Search Engine Optimization Advices

Content Best Practices

Format your HTML in a way that enables crawlers to better understand your app’s content.

Impact

Issue

High

Links do not have descriptive text

Crawling and Indexing

To appear in search results, crawlers need access to your app.

Impact

Issue

High

Links are not crawlable

Mobile Friendly

Make sure your pages are mobile friendly so users don’t have to pinch or zoom in order to read the content pages. [Learn more](https://developers.google.com/search/mobile-sites/).

Impact

Issue

High

Document uses legible font sizes

High

Tap targets are not sized appropriately

Language and Encoding

  • Language Detected

    EN

  • Language Claimed

    EN

  • Encoding

    UTF-8

Language claimed in HTML meta tag should match the language actually used on the web page. Otherwise Freshdesk.dk can be misinterpreted by Google and other search engines. Our service has detected that English is used on the page, and it matches the claimed language. Our system also found out that Freshdesk.dk main page’s claimed encoding is utf-8. Use of this encoding format is the best practice as the main page visitors from all over the world won’t have any issues with symbol transcription.

Social Sharing Optimization

freshdesk.dk

Open Graph data is detected on the main page of Freshdesk. This is the best way to make the web page social media friendly. Here is how it looks like on Facebook: