Report Summary

  • 36

    Performance

    Renders faster than
    56% of other websites

  • 95

    Accessibility

    Visual factors better than
    that of 87% of websites

  • 75

    Best Practices

    More advanced features
    available than in
    36% of websites

  • 65

    SEO

    Google-friendlier than
    25% of websites

secure.helpscout.net

Help Scout - Log In

Page Load Speed

943 ms in total

First Response

21 ms

Resources Loaded

815 ms

Page Rendered

107 ms

secure.helpscout.net screenshot

About Website

Visit secure.helpscout.net now to see the best up-to-date Secure Help Scout content for United States and also check out these interesting facts you probably never knew about secure.helpscout.net

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Key Findings

We analyzed Secure.helpscout.net page load time and found that the first response time was 21 ms and then it took 922 ms to load all DOM resources and completely render a web page. This is quite a good result, as only 15% of websites can load faster.

Performance Metrics

secure.helpscout.net performance score

36

Measured Metrics

name

value

score

weighting

FCP (First Contentful Paint)

Value5.1 s

9/100

10%

LCP (Largest Contentful Paint)

Value6.1 s

12/100

25%

SI (Speed Index)

Value8.9 s

15/100

10%

TBT (Total Blocking Time)

Value580 ms

51/100

30%

CLS (Cumulative Layout Shift)

Value0

100/100

15%

TTI (Time to Interactive)

Value19.3 s

2/100

10%

Network Requests Diagram

secure.helpscout.net

21 ms

45 ms

onboarding-1456852402.css

70 ms

header.pkg-1456852402.js

85 ms

bootstrap.pkg-1456852402.js

147 ms

Our browser made a total of 28 requests to load all elements on the main page. We found that 11% of them (3 requests) were addressed to the original Secure.helpscout.net, 25% (7 requests) were made to Apis.google.com and 14% (4 requests) were made to D12wqas9hcki3z.cloudfront.net. The less responsive or slowest element that took the longest time to load (155 ms) relates to the external source Apis.google.com.

Page Optimization Overview & Recommendations

Page size can be reduced by 680.5 kB (67%)

Content Size

1.0 MB

After Optimization

328.8 kB

In fact, the total size of Secure.helpscout.net main page is 1.0 MB. This result falls beyond the top 1M of websites and identifies a large and not optimized web page that may take ages to load. 40% of websites need less resources to load. Javascripts take 801.3 kB which makes up the majority of the site volume.

HTML Optimization

-65%

Potential reduce by 23.7 kB

  • Original 36.4 kB
  • After minification 36.4 kB
  • After compression 12.7 kB

HTML content can be minified and compressed by a website’s server. The most efficient way is to compress content using GZIP which reduces data amount travelling through the network between server and browser. HTML code on this page is well minified. It is highly recommended that content of this web page should be compressed using GZIP, as it can save up to 23.7 kB or 65% of the original size.

Image Optimization

-32%

Potential reduce by 8.2 kB

  • Original 26.0 kB
  • After minification 17.8 kB

Image size optimization can help to speed up a website loading time. The chart above shows the difference between the size before and after optimization. Obviously, Secure Help Scout needs image optimization as it can save up to 8.2 kB or 32% of the original volume. The most popular and efficient tools for JPEG and PNG image optimization are Jpegoptim and PNG Crush.

JavaScript Optimization

-68%

Potential reduce by 546.2 kB

  • Original 801.3 kB
  • After minification 801.3 kB
  • After compression 255.1 kB

It’s better to minify JavaScript in order to improve website performance. The diagram shows the current total size of all JavaScript files against the prospective JavaScript size after its minification and compression. It is highly recommended that all JavaScript files should be compressed and minified as it can save up to 546.2 kB or 68% of the original size.

CSS Optimization

-70%

Potential reduce by 102.4 kB

  • Original 145.6 kB
  • After minification 145.6 kB
  • After compression 43.2 kB

CSS files minification is very important to reduce a web page rendering time. The faster CSS files can load, the earlier a page can be rendered. Secure.helpscout.net needs all CSS files to be minified and compressed as it can save up to 102.4 kB or 70% of the original size.

Requests Breakdown

Number of requests can be reduced by 15 (60%)

Requests Now

25

After Optimization

10

The browser has sent 25 CSS, Javascripts, AJAX and image requests in order to completely render the main page of Secure Help Scout. We recommend that multiple CSS and JavaScript files should be merged into one by each type, as it can help reduce assets requests from 16 to 1 for JavaScripts and as a result speed up the page load time.

Accessibility Review

secure.helpscout.net accessibility score

95

Accessibility Issues

Contrast

These are opportunities to improve the legibility of your content.

Impact

Issue

High

Background and foreground colors do not have a sufficient contrast ratio.

Names and labels

These are opportunities to improve the semantics of the controls in your application. This may enhance the experience for users of assistive technology, like a screen reader.

Impact

Issue

High

Links do not have a discernible name

Best Practices

secure.helpscout.net best practices score

75

Areas of Improvement

Trust and Safety

Impact

Issue

High

Does not use HTTPS

High

Includes front-end JavaScript libraries with known security vulnerabilities

Low

Ensure CSP is effective against XSS attacks

User Experience

Impact

Issue

High

Displays images with incorrect aspect ratio

General

Impact

Issue

Low

Detected JavaScript libraries

High

Missing source maps for large first-party JavaScript

SEO Factors

secure.helpscout.net SEO score

65

Search Engine Optimization Advices

Content Best Practices

Format your HTML in a way that enables crawlers to better understand your app’s content.

Impact

Issue

High

Links do not have descriptive text

Crawling and Indexing

To appear in search results, crawlers need access to your app.

Impact

Issue

High

Links are not crawlable

High

Page is blocked from indexing

Mobile Friendly

Make sure your pages are mobile friendly so users don’t have to pinch or zoom in order to read the content pages. [Learn more](https://developers.google.com/search/mobile-sites/).

Impact

Issue

High

Document uses legible font sizes

High

Tap targets are not sized appropriately

Language and Encoding

  • Language Detected

    EN

  • Language Claimed

    EN

  • Encoding

    UTF-8

Language claimed in HTML meta tag should match the language actually used on the web page. Otherwise Secure.helpscout.net can be misinterpreted by Google and other search engines. Our service has detected that English is used on the page, and it matches the claimed language. Our system also found out that Secure.helpscout.net main page’s claimed encoding is utf-8. Use of this encoding format is the best practice as the main page visitors from all over the world won’t have any issues with symbol transcription.

Social Sharing Optimization

Open Graph description is not detected on the main page of Secure Help Scout. Lack of Open Graph description can be counter-productive for their social media presence, as such a description allows converting a website homepage (or other pages) into good-looking, rich and well-structured posts, when it is being shared on Facebook and other social media. For example, adding the following code snippet into HTML <head> tag will help to represent this web page correctly in social networks: