Report Summary

  • 35

    Performance

    Renders faster than
    55% of other websites

  • 97

    Accessibility

    Visual factors better than
    that of 92% of websites

  • 83

    Best Practices

    More advanced features
    available than in
    56% of websites

  • 90

    SEO

    Google-friendlier than
    68% of websites

generalsupport.litmos.com

Touch Support, Inc. - Secure login

Page Load Speed

981 ms in total

First Response

74 ms

Resources Loaded

787 ms

Page Rendered

120 ms

About Website

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Key Findings

We analyzed Generalsupport.litmos.com page load time and found that the first response time was 74 ms and then it took 907 ms to load all DOM resources and completely render a web page. This is quite a good result, as only 15% of websites can load faster.

Performance Metrics

generalsupport.litmos.com performance score

35

Measured Metrics

name

value

score

weighting

FCP (First Contentful Paint)

Value4.7 s

13/100

10%

LCP (Largest Contentful Paint)

Value5.3 s

22/100

25%

SI (Speed Index)

Value5.0 s

63/100

10%

TBT (Total Blocking Time)

Value1,810 ms

9/100

30%

CLS (Cumulative Layout Shift)

Value0.04

99/100

15%

TTI (Time to Interactive)

Value8.0 s

42/100

10%

Network Requests Diagram

generalsupport.litmos.com

74 ms

27 ms

146 ms

bootstrap.css

229 ms

bootstrap-treeview.min.css

194 ms

Our browser made a total of 32 requests to load all elements on the main page. We found that 19% of them (6 requests) were addressed to the original Generalsupport.litmos.com, 38% (12 requests) were made to Static1.litmos.com and 13% (4 requests) were made to Apis.google.com. The less responsive or slowest element that took the longest time to load (261 ms) relates to the external source Static1.litmos.com.

Page Optimization Overview & Recommendations

Page size can be reduced by 521.5 kB (69%)

Content Size

759.3 kB

After Optimization

237.8 kB

In fact, the total size of Generalsupport.litmos.com main page is 759.3 kB. This result falls beyond the top 1M of websites and identifies a large and not optimized web page that may take ages to load. 25% of websites need less resources to load. Javascripts take 505.1 kB which makes up the majority of the site volume.

HTML Optimization

-71%

Potential reduce by 7.1 kB

  • Original 10.0 kB
  • After minification 7.9 kB
  • After compression 2.9 kB

HTML content can be minified and compressed by a website’s server. The most efficient way is to compress content using GZIP which reduces data amount travelling through the network between server and browser. This page needs HTML code to be minified as it can gain 2.1 kB, which is 21% of the original size. It is highly recommended that content of this web page should be compressed using GZIP, as it can save up to 7.1 kB or 71% of the original size.

Image Optimization

-4%

Potential reduce by 369 B

  • Original 8.6 kB
  • After minification 8.3 kB

Image size optimization can help to speed up a website loading time. The chart above shows the difference between the size before and after optimization. General Support Litmos images are well optimized though.

JavaScript Optimization

-63%

Potential reduce by 316.3 kB

  • Original 505.1 kB
  • After minification 479.3 kB
  • After compression 188.8 kB

It’s better to minify JavaScript in order to improve website performance. The diagram shows the current total size of all JavaScript files against the prospective JavaScript size after its minification and compression. It is highly recommended that all JavaScript files should be compressed and minified as it can save up to 316.3 kB or 63% of the original size.

CSS Optimization

-84%

Potential reduce by 197.8 kB

  • Original 235.6 kB
  • After minification 207.3 kB
  • After compression 37.8 kB

CSS files minification is very important to reduce a web page rendering time. The faster CSS files can load, the earlier a page can be rendered. Generalsupport.litmos.com needs all CSS files to be minified and compressed as it can save up to 197.8 kB or 84% of the original size.

Requests Breakdown

Number of requests can be reduced by 18 (69%)

Requests Now

26

After Optimization

8

The browser has sent 26 CSS, Javascripts, AJAX and image requests in order to completely render the main page of General Support Litmos. We recommend that multiple CSS and JavaScript files should be merged into one by each type, as it can help reduce assets requests from 13 to 1 for JavaScripts and from 7 to 1 for CSS and as a result speed up the page load time.

Accessibility Review

generalsupport.litmos.com accessibility score

97

Accessibility Issues

Contrast

These are opportunities to improve the legibility of your content.

Impact

Issue

High

Background and foreground colors do not have a sufficient contrast ratio.

Best Practices

generalsupport.litmos.com best practices score

83

Areas of Improvement

Trust and Safety

Impact

Issue

High

Does not use HTTPS

Low

Ensure CSP is effective against XSS attacks

User Experience

Impact

Issue

High

Serves images with low resolution

General

Impact

Issue

Low

Detected JavaScript libraries

SEO Factors

generalsupport.litmos.com SEO score

90

Search Engine Optimization Advices

Crawling and Indexing

To appear in search results, crawlers need access to your app.

Impact

Issue

High

Page is blocked from indexing

Mobile Friendly

Make sure your pages are mobile friendly so users don’t have to pinch or zoom in order to read the content pages. [Learn more](https://developers.google.com/search/mobile-sites/).

Impact

Issue

High

Document uses legible font sizes

High

Tap targets are not sized appropriately

Language and Encoding

  • Language Detected

    EN

  • Language Claimed

    EN

  • Encoding

    UTF-8

Language claimed in HTML meta tag should match the language actually used on the web page. Otherwise Generalsupport.litmos.com can be misinterpreted by Google and other search engines. Our service has detected that English is used on the page, and it matches the claimed language. Our system also found out that Generalsupport.litmos.com main page’s claimed encoding is utf-8. Use of this encoding format is the best practice as the main page visitors from all over the world won’t have any issues with symbol transcription.

Social Sharing Optimization

Open Graph description is not detected on the main page of General Support Litmos. Lack of Open Graph description can be counter-productive for their social media presence, as such a description allows converting a website homepage (or other pages) into good-looking, rich and well-structured posts, when it is being shared on Facebook and other social media. For example, adding the following code snippet into HTML <head> tag will help to represent this web page correctly in social networks: