Tools & Wizards About Us
customermonitor.com screenshot

Report Summary

  • 24

    Performance

    Renders faster than
    43% of other websites

  • 90

    Accessibility

    Visual factors better than
    that of 74% of websites

  • 75

    Best Practices

    More advanced features
    available than in
    35% of websites

  • 93

    SEO

    Google-friendlier than
    83% of websites

customermonitor.com

Customer Experience Management | CX and Voice of Customer Programmes

Page Load Speed

4 sec in total

First Response

105 ms

Resources Loaded

1.8 sec

Page Rendered

2.2 sec

customermonitor.com screenshot

About Website

Click here to check amazing Customer Monitor content for Australia. Otherwise, check out these important facts you probably never knew about customermonitor.com

Delight customers and transform your business with our customer experience (CX) software, Customer Monitor, and tailored voice of customer programmes.

Visit customermonitor.com

Key Findings

We analyzed Customermonitor.com page load time and found that the first response time was 105 ms and then it took 3.9 sec to load all DOM resources and completely render a web page. This is a poor result, as 65% of websites can load faster.

Performance Metrics

customermonitor.com performance score

24

Measured Metrics

name

value

score

weighting

FCP (First Contentful Paint)

Value3.9 s

24/100

10%

LCP (Largest Contentful Paint)

Value9.1 s

1/100

25%

SI (Speed Index)

Value6.9 s

33/100

10%

TBT (Total Blocking Time)

Value1,880 ms

9/100

30%

CLS (Cumulative Layout Shift)

Value0.002

100/100

15%

TTI (Time to Interactive)

Value18.4 s

3/100

10%

Network Requests Diagram

www.customermonitor.com

105 ms

module_81474014504_video_and_text.min.css

241 ms

swiper-bundle.min.css

316 ms

module_73942327989_Sodium_v2_testimonial_slide_with_Swiper.min.css

239 ms

module_78937589010_Case_study_moduel.min.css

254 ms

Our browser made a total of 57 requests to load all elements on the main page. We found that 56% of them (32 requests) were addressed to the original Customermonitor.com, 7% (4 requests) were made to Cdn2.hubspot.net and 4% (2 requests) were made to Googletagmanager.com. The less responsive or slowest element that took the longest time to load (979 ms) belongs to the original domain Customermonitor.com.

Page Optimization Overview & Recommendations

Page size can be reduced by 133.8 kB (11%)

Content Size

1.3 MB

After Optimization

1.1 MB

  • HTML
  • Images
  • JavaScript
  • CSS

In fact, the total size of Customermonitor.com main page is 1.3 MB. This result falls beyond the top 1M of websites and identifies a large and not optimized web page that may take ages to load. 55% of websites need less resources to load. Images take 986.2 kB which makes up the majority of the site volume.

HTML Optimization

-86%

Potential reduce by 88.2 kB

  • Original 102.9 kB
  • After minification 95.2 kB
  • After compression 14.7 kB

HTML content can be minified and compressed by a website’s server. The most efficient way is to compress content using GZIP which reduces data amount travelling through the network between server and browser. HTML code on this page is well minified. It is highly recommended that content of this web page should be compressed using GZIP, as it can save up to 88.2 kB or 86% of the original size.

Image Optimization

-1%

Potential reduce by 10.4 kB

  • Original 986.2 kB
  • After minification 975.8 kB

Image size optimization can help to speed up a website loading time. The chart above shows the difference between the size before and after optimization. Customer Monitor images are well optimized though.

JavaScript Optimization

-9%

Potential reduce by 6.6 kB

  • Original 69.5 kB
  • After minification 69.5 kB
  • After compression 62.9 kB

It’s better to minify JavaScript in order to improve website performance. The diagram shows the current total size of all JavaScript files against the prospective JavaScript size after its minification and compression. This website has mostly compressed JavaScripts.

CSS Optimization

-26%

Potential reduce by 28.6 kB

  • Original 108.5 kB
  • After minification 108.5 kB
  • After compression 79.8 kB

CSS files minification is very important to reduce a web page rendering time. The faster CSS files can load, the earlier a page can be rendered. Customermonitor.com needs all CSS files to be minified and compressed as it can save up to 28.6 kB or 26% of the original size.

Requests Breakdown

Number of requests can be reduced by 35 (67%)

Requests Now

52

After Optimization

17

  • Images
  • JavaScript
  • CSS

The browser has sent 52 CSS, Javascripts, AJAX and image requests in order to completely render the main page of Customer Monitor. We recommend that multiple CSS and JavaScript files should be merged into one by each type, as it can help reduce assets requests from 28 to 1 for JavaScripts and from 9 to 1 for CSS and as a result speed up the page load time.

Network Requests Diagram

www.customermonitor.com

www.customermonitor.com

105 ms

module_81474014504_video_and_text.min.css

module_81474014504_video_and_text.min.css

241 ms

swiper-bundle.min.css

swiper-bundle.min.css

316 ms

module_73942327989_Sodium_v2_testimonial_slide_with_Swiper.min.css

module_73942327989_Sodium_v2_testimonial_slide_with_Swiper.min.css

239 ms

module_78937589010_Case_study_moduel.min.css

module_78937589010_Case_study_moduel.min.css

254 ms

jquery-3.6.0.min.js

jquery-3.6.0.min.js

48 ms

js

js

93 ms

layout.min.css

layout.min.css

112 ms

SodiumV2.min.css

SodiumV2.min.css

283 ms

CM_2022_css.min.css

CM_2022_css.min.css

407 ms

isotope.pkgd.min.js

isotope.pkgd.min.js

85 ms

bootstrap.min.js

bootstrap.min.js

45 ms

jquery-circliful.min.js

jquery-circliful.min.js

184 ms

Turbo-Sodium-jquery.classyloader.min.min.js

Turbo-Sodium-jquery.classyloader.min.min.js

156 ms

slicknav_match_j3.min.js

slicknav_match_j3.min.js

503 ms

wow.min.min.js

wow.min.min.js

160 ms

jquery.magnific-popup.min.js

jquery.magnific-popup.min.js

60 ms

SodiumV2.min.js

SodiumV2.min.js

503 ms

embed.js

embed.js

62 ms

project.js

project.js

286 ms

project.js

project.js

400 ms

module_81474014504_video_and_text.min.js

module_81474014504_video_and_text.min.js

511 ms

loader.js

loader.js

78 ms

swiper-bundle.min.js

swiper-bundle.min.js

557 ms

module_73942327989_Sodium_v2_testimonial_slide_with_Swiper.min.js

module_73942327989_Sodium_v2_testimonial_slide_with_Swiper.min.js

979 ms

module_78937589010_Case_study_moduel.min.js

module_78937589010_Case_study_moduel.min.js

612 ms

382908.js

382908.js

626 ms

index.js

index.js

550 ms

isotope.pkgd.min.js

isotope.pkgd.min.js

27 ms

gtm.js

gtm.js

134 ms

hotjar-115580.js

hotjar-115580.js

162 ms

12.png

12.png

162 ms

magnific-popup.min.css

magnific-popup.min.css

85 ms

Perceptive-logo.svg

Perceptive-logo.svg

230 ms

9-lines-white.svg

9-lines-white.svg

294 ms

9-lines-navy.svg

9-lines-navy.svg

292 ms

scroll-right_white.png

scroll-right_white.png

282 ms

sm-LinkedIn.svg

sm-LinkedIn.svg

295 ms

sm-Facebook.svg

sm-Facebook.svg

289 ms

sm-Twitter.svg

sm-Twitter.svg

352 ms

Logo_Rainbow-Tick-Certified.png

Logo_Rainbow-Tick-Certified.png

323 ms

Footer-hubspot_ISO-rsz.png

Footer-hubspot_ISO-rsz.png

461 ms

Benchmarks.jpg

Benchmarks.jpg

218 ms

CX-quotes.jpg

CX-quotes.jpg

621 ms

case-study_Salt.jpg

case-study_Salt.jpg

305 ms

case-study_Kotahi.jpg

case-study_Kotahi.jpg

361 ms

case-study_RayWhite.jpg

case-study_RayWhite.jpg

617 ms

PAJJhLM6sSoWKfWCAAwDAjgbRAAB42mNgYGBkAIIbCZo5IPrmUn0hGA0AO8EFTQAA

PAJJhLM6sSoWKfWCAAwDAjgbRAAB42mNgYGBkAIIbCZo5IPrmUn0hGA0AO8EFTQAA

25 ms

modules.d7e8b7276297041c77dc.js

modules.d7e8b7276297041c77dc.js

21 ms

web-interactives-embed.js

web-interactives-embed.js

108 ms

fb.js

fb.js

73 ms

382908.js

382908.js

108 ms

leadflows.js

leadflows.js

86 ms

conversations-embed.js

conversations-embed.js

70 ms

382908.js

382908.js

107 ms

font-awesome.min.css

font-awesome.min.css

59 ms

fontawesome-webfont.woff

fontawesome-webfont.woff

264 ms

Accessibility Review

customermonitor.com accessibility score

90

Accessibility Issues

Contrast

These are opportunities to improve the legibility of your content.

Impact

Issue

High

Background and foreground colors do not have a sufficient contrast ratio.

Names and labels

These are opportunities to improve the semantics of the controls in your application. This may enhance the experience for users of assistive technology, like a screen reader.

Impact

Issue

High

Image elements do not have [alt] attributes

High

Links do not have a discernible name

Best Practices

customermonitor.com best practices score

75

Areas of Improvement

Trust and Safety

Impact

Issue

High

Does not use HTTPS

Low

Ensure CSP is effective against XSS attacks

User Experience

Impact

Issue

High

Displays images with incorrect aspect ratio

General

Impact

Issue

Low

Detected JavaScript libraries

High

Browser errors were logged to the console

High

Page has valid source maps

SEO Factors

customermonitor.com SEO score

93

Search Engine Optimization Advices

Content Best Practices

Format your HTML in a way that enables crawlers to better understand your app’s content.

Impact

Issue

High

Image elements do not have [alt] attributes

Mobile Friendly

Make sure your pages are mobile friendly so users don’t have to pinch or zoom in order to read the content pages. [Learn more](https://developers.google.com/search/mobile-sites/).

Impact

Issue

High

Document uses legible font sizes

Language and Encoding

  • Language Detected

    EN

  • Language Claimed

    EN

  • Encoding

    UTF-8

Language claimed in HTML meta tag should match the language actually used on the web page. Otherwise Customermonitor.com can be misinterpreted by Google and other search engines. Our service has detected that English is used on the page, and it matches the claimed language. Our system also found out that Customermonitor.com main page’s claimed encoding is utf-8. Use of this encoding format is the best practice as the main page visitors from all over the world won’t have any issues with symbol transcription.

Social Sharing Optimization

customermonitor.com

Open Graph data is detected on the main page of Customer Monitor. This is the best way to make the web page social media friendly. Here is how it looks like on Facebook: