Tools & Wizards About Us
customerservicezone.com screenshot

Report Summary

  • 91

    Performance

    Renders faster than
    91% of other websites

  • 83

    Accessibility

    Visual factors better than
    that of 56% of websites

  • 75

    Best Practices

    More advanced features
    available than in
    36% of websites

  • 80

    SEO

    Google-friendlier than
    42% of websites

customerservicezone.com

Customer Service Zone – Developing Customer Service Skills For 30+ Years

Page Load Speed

30 sec in total

First Response

936 ms

Resources Loaded

11.4 sec

Page Rendered

17.7 sec

customerservicezone.com screenshot

About Website

Click here to check amazing Customer Service Zone content for United States. Otherwise, check out these important facts you probably never knew about customerservicezone.com

This mega-portal offers a huge array of customer service and customer experience resources to learn from, and we welcome customer service representatives, call center employees, managers and customers...

Visit customerservicezone.com

Key Findings

We analyzed Customerservicezone.com page load time and found that the first response time was 936 ms and then it took 29.1 sec to load all DOM resources and completely render a web page. This is an excellent result, as only a small number of websites can load faster.

Performance Metrics

customerservicezone.com performance score

91

Measured Metrics

name

value

score

weighting

FCP (First Contentful Paint)

Value1.5 s

95/100

10%

LCP (Largest Contentful Paint)

Value3.3 s

71/100

25%

SI (Speed Index)

Value1.7 s

100/100

10%

TBT (Total Blocking Time)

Value80 ms

99/100

30%

CLS (Cumulative Layout Shift)

Value0.02

100/100

15%

TTI (Time to Interactive)

Value3.3 s

93/100

10%

Network Requests Diagram

customerservicezone.com

936 ms

bootstrap.min.css

608 ms

bootstrap-responsive.min.css

876 ms

general_foundicons.css

980 ms

social_foundicons.css

980 ms

Our browser made a total of 49 requests to load all elements on the main page. We found that 57% of them (28 requests) were addressed to the original Customerservicezone.com, 12% (6 requests) were made to Fonts.googleapis.com and 8% (4 requests) were made to Pagead2.googlesyndication.com. The less responsive or slowest element that took the longest time to load (3.1 sec) relates to the external source Googleads.g.doubleclick.net.

Page Optimization Overview & Recommendations

Page size can be reduced by 506.5 kB (57%)

Content Size

884.1 kB

After Optimization

377.6 kB

  • HTML
  • Images
  • JavaScript
  • CSS

In fact, the total size of Customerservicezone.com main page is 884.1 kB. This result falls beyond the top 1M of websites and identifies a large and not optimized web page that may take ages to load. 55% of websites need less resources to load. Javascripts take 485.4 kB which makes up the majority of the site volume.

HTML Optimization

-74%

Potential reduce by 24.0 kB

  • Original 32.3 kB
  • After minification 25.6 kB
  • After compression 8.3 kB

HTML content can be minified and compressed by a website’s server. The most efficient way is to compress content using GZIP which reduces data amount travelling through the network between server and browser. This page needs HTML code to be minified as it can gain 6.7 kB, which is 21% of the original size. It is highly recommended that content of this web page should be compressed using GZIP, as it can save up to 24.0 kB or 74% of the original size.

Image Optimization

-41%

Potential reduce by 83.3 kB

  • Original 203.4 kB
  • After minification 120.1 kB

Image size optimization can help to speed up a website loading time. The chart above shows the difference between the size before and after optimization. Obviously, Customer Service Zone needs image optimization as it can save up to 83.3 kB or 41% of the original volume. The most popular and efficient tools for JPEG and PNG image optimization are Jpegoptim and PNG Crush.

JavaScript Optimization

-55%

Potential reduce by 265.2 kB

  • Original 485.4 kB
  • After minification 484.3 kB
  • After compression 220.2 kB

It’s better to minify JavaScript in order to improve website performance. The diagram shows the current total size of all JavaScript files against the prospective JavaScript size after its minification and compression. It is highly recommended that all JavaScript files should be compressed and minified as it can save up to 265.2 kB or 55% of the original size.

CSS Optimization

-82%

Potential reduce by 134.0 kB

  • Original 163.0 kB
  • After minification 156.9 kB
  • After compression 29.0 kB

CSS files minification is very important to reduce a web page rendering time. The faster CSS files can load, the earlier a page can be rendered. Customerservicezone.com needs all CSS files to be minified and compressed as it can save up to 134.0 kB or 82% of the original size.

Requests Breakdown

Number of requests can be reduced by 21 (49%)

Requests Now

43

After Optimization

22

  • AJAX
  • Images
  • JavaScript
  • CSS

The browser has sent 43 CSS, Javascripts, AJAX and image requests in order to completely render the main page of Customer Service Zone. We recommend that multiple CSS and JavaScript files should be merged into one by each type, as it can help reduce assets requests from 10 to 1 for JavaScripts and from 13 to 1 for CSS and as a result speed up the page load time.

Network Requests Diagram

customerservicezone.com

customerservicezone.com

936 ms

bootstrap.min.css

bootstrap.min.css

608 ms

bootstrap-responsive.min.css

bootstrap-responsive.min.css

876 ms

general_foundicons.css

general_foundicons.css

980 ms

social_foundicons.css

social_foundicons.css

980 ms

font-awesome.min.css

font-awesome.min.css

967 ms

css

css

508 ms

css

css

558 ms

css

css

860 ms

css

css

834 ms

css

css

834 ms

css

css

934 ms

custom.css

custom.css

985 ms

mine.css

mine.css

984 ms

adsbygoogle.js

adsbygoogle.js

1116 ms

jquery.min.js

jquery.min.js

935 ms

bootstrap.min.js

bootstrap.min.js

935 ms

default.js

default.js

934 ms

onejs

onejs

2389 ms

logo3asmall.gif

logo3asmall.gif

2388 ms

Home12.png

Home12.png

2338 ms

if-3dcover250x.gif

if-3dcover250x.gif

2373 ms

fivestars.jpg

fivestars.jpg

2372 ms

amazoncomlogo125x.jpg

amazoncomlogo125x.jpg

2372 ms

amazoncanadalogo125x.jpg

amazoncanadalogo125x.jpg

2372 ms

amazonuk125x.jpg

amazonuk125x.jpg

2373 ms

amazonkindleblack125x.jpg

amazonkindleblack125x.jpg

2352 ms

pdflogodownload125x.jpg

pdflogodownload125x.jpg

2350 ms

defusefrontcove160x203.jpg

defusefrontcove160x203.jpg

2350 ms

customerphrases.jpg

customerphrases.jpg

2350 ms

Building_Bridges_Bet_Cover200x300.jpg

Building_Bridges_Bet_Cover200x300.jpg

2351 ms

scribble_light.png

scribble_light.png

1748 ms

.maroonssmall.jpg

.maroonssmall.jpg

1717 ms

pig100x.png

pig100x.png

1893 ms

ca-pub-6077456270084194.js

ca-pub-6077456270084194.js

2261 ms

zrt_lookup.html

zrt_lookup.html

3125 ms

show_ads_impl.js

show_ads_impl.js

1162 ms

pDM9CVwNx1ufBHCEatJA3KCWcynf_cDxXwCLxiixG1c.ttf

pDM9CVwNx1ufBHCEatJA3KCWcynf_cDxXwCLxiixG1c.ttf

2112 ms

N59kklKPso9WzbZH9jwJSg.ttf

N59kklKPso9WzbZH9jwJSg.ttf

2116 ms

cJZKeOuBrn4kERxqtaUH3aCWcynf_cDxXwCLxiixG1c.ttf

cJZKeOuBrn4kERxqtaUH3aCWcynf_cDxXwCLxiixG1c.ttf

2115 ms

ODelI1aHBYDBqgeIAH2zlNzbP97U9sKh0jjxbPbfOKg.ttf

ODelI1aHBYDBqgeIAH2zlNzbP97U9sKh0jjxbPbfOKg.ttf

2115 ms

tactile_noise.png

tactile_noise.png

1716 ms

ads

ads

1104 ms

osd.js

osd.js

1014 ms

counter.js

counter.js

376 ms

general_foundicons.woff

general_foundicons.woff

526 ms

t.php

t.php

1328 ms

ads

ads

1005 ms

getad

getad

419 ms

Accessibility Review

customerservicezone.com accessibility score

83

Accessibility Issues

Contrast

These are opportunities to improve the legibility of your content.

Impact

Issue

High

Background and foreground colors do not have a sufficient contrast ratio.

Names and labels

These are opportunities to improve the semantics of the controls in your application. This may enhance the experience for users of assistive technology, like a screen reader.

Impact

Issue

High

Image elements do not have [alt] attributes

High

Links do not have a discernible name

Best Practices

customerservicezone.com best practices score

75

Areas of Improvement

Trust and Safety

Impact

Issue

High

Does not use HTTPS

High

Includes front-end JavaScript libraries with known security vulnerabilities

Low

Ensure CSP is effective against XSS attacks

User Experience

Impact

Issue

High

Serves images with low resolution

General

Impact

Issue

Low

Detected JavaScript libraries

SEO Factors

customerservicezone.com SEO score

80

Search Engine Optimization Advices

Content Best Practices

Format your HTML in a way that enables crawlers to better understand your app’s content.

Impact

Issue

High

Image elements do not have [alt] attributes

Mobile Friendly

Make sure your pages are mobile friendly so users don’t have to pinch or zoom in order to read the content pages. [Learn more](https://developers.google.com/search/mobile-sites/).

Impact

Issue

High

Document uses legible font sizes

High

Tap targets are not sized appropriately

Language and Encoding

  • Language Detected

    EN

  • Language Claimed

    N/A

  • Encoding

    UTF-8

Language claimed in HTML meta tag should match the language actually used on the web page. Otherwise Customerservicezone.com can be misinterpreted by Google and other search engines. Our service has detected that English is used on the page, and neither this language nor any other was claimed in <html> or <meta> tags. Our system also found out that Customerservicezone.com main page’s claimed encoding is utf-8. Use of this encoding format is the best practice as the main page visitors from all over the world won’t have any issues with symbol transcription.

Social Sharing Optimization

customerservicezone.com

Open Graph description is not detected on the main page of Customer Service Zone. Lack of Open Graph description can be counter-productive for their social media presence, as such a description allows converting a website homepage (or other pages) into good-looking, rich and well-structured posts, when it is being shared on Facebook and other social media. For example, adding the following code snippet into HTML <head> tag will help to represent this web page correctly in social networks: