Tools & Wizards About Us
support.carbonite.com screenshot

Report Summary

  • 43

    Performance

    Renders faster than
    62% of other websites

  • 79

    Accessibility

    Visual factors better than
    that of 48% of websites

  • 50

    Best Practices

    More advanced features
    available than in
    18% of websites

  • 74

    SEO

    Google-friendlier than
    32% of websites

support.carbonite.com

Carbonite Support Knowledge Base

Page Load Speed

1.1 sec in total

First Response

64 ms

Resources Loaded

873 ms

Page Rendered

121 ms

support.carbonite.com screenshot

About Website

Welcome to support.carbonite.com homepage info - get ready to check Support Carbonite best content for United States right away, or after learning these important things about support.carbonite.com

Helpful answers to your questions about Carbonite Online Backup. We offer advanced support packages for every need. Learn more.

Visit support.carbonite.com

Key Findings

We analyzed Support.carbonite.com page load time and found that the first response time was 64 ms and then it took 994 ms to load all DOM resources and completely render a web page. This is quite a good result, as only 20% of websites can load faster.

Performance Metrics

support.carbonite.com performance score

43

Measured Metrics

name

value

score

weighting

FCP (First Contentful Paint)

Value4.9 s

11/100

10%

LCP (Largest Contentful Paint)

Value6.5 s

8/100

25%

SI (Speed Index)

Value4.9 s

65/100

10%

TBT (Total Blocking Time)

Value270 ms

82/100

30%

CLS (Cumulative Layout Shift)

Value0.314

37/100

15%

TTI (Time to Interactive)

Value9.1 s

33/100

10%

Network Requests Diagram

support.carbonite.com

64 ms

css

44 ms

bootstrap.css

26 ms

iconic-bootstrap.css

18 ms

font-awesome.min.css

13 ms

Our browser made a total of 82 requests to load all elements on the main page. We found that 30% of them (25 requests) were addressed to the original Support.carbonite.com, 13% (11 requests) were made to Tags.tiqcdn.com and 10% (8 requests) were made to Carbonite.com. The less responsive or slowest element that took the longest time to load (593 ms) relates to the external source Carbonite.com.

Page Optimization Overview & Recommendations

Page size can be reduced by 737.9 kB (74%)

Content Size

998.6 kB

After Optimization

260.7 kB

  • HTML
  • Images
  • JavaScript
  • CSS

In fact, the total size of Support.carbonite.com main page is 998.6 kB. This result falls beyond the top 1M of websites and identifies a large and not optimized web page that may take ages to load. 70% of websites need less resources to load. Javascripts take 820.8 kB which makes up the majority of the site volume.

HTML Optimization

-78%

Potential reduce by 36.0 kB

  • Original 46.2 kB
  • After minification 36.9 kB
  • After compression 10.2 kB

HTML content can be minified and compressed by a website’s server. The most efficient way is to compress content using GZIP which reduces data amount travelling through the network between server and browser. This page needs HTML code to be minified as it can gain 9.3 kB, which is 20% of the original size. It is highly recommended that content of this web page should be compressed using GZIP, as it can save up to 36.0 kB or 78% of the original size.

Image Optimization

-59%

Potential reduce by 64.1 kB

  • Original 108.6 kB
  • After minification 44.6 kB

Image size optimization can help to speed up a website loading time. The chart above shows the difference between the size before and after optimization. Obviously, Support Carbonite needs image optimization as it can save up to 64.1 kB or 59% of the original volume. The most popular and efficient tools for JPEG and PNG image optimization are Jpegoptim and PNG Crush.

JavaScript Optimization

-76%

Potential reduce by 620.2 kB

  • Original 820.8 kB
  • After minification 758.2 kB
  • After compression 200.6 kB

It’s better to minify JavaScript in order to improve website performance. The diagram shows the current total size of all JavaScript files against the prospective JavaScript size after its minification and compression. It is highly recommended that all JavaScript files should be compressed and minified as it can save up to 620.2 kB or 76% of the original size.

CSS Optimization

-77%

Potential reduce by 17.6 kB

  • Original 22.9 kB
  • After minification 22.8 kB
  • After compression 5.3 kB

CSS files minification is very important to reduce a web page rendering time. The faster CSS files can load, the earlier a page can be rendered. Support.carbonite.com needs all CSS files to be minified and compressed as it can save up to 17.6 kB or 77% of the original size.

Requests Breakdown

Number of requests can be reduced by 47 (67%)

Requests Now

70

After Optimization

23

  • AJAX
  • Images
  • JavaScript
  • CSS

The browser has sent 70 CSS, Javascripts, AJAX and image requests in order to completely render the main page of Support Carbonite. We recommend that multiple CSS and JavaScript files should be merged into one by each type, as it can help reduce assets requests from 34 to 1 for JavaScripts and from 9 to 1 for CSS and as a result speed up the page load time.

Network Requests Diagram

support.carbonite.com

support.carbonite.com

64 ms

css

css

44 ms

bootstrap.css

bootstrap.css

26 ms

iconic-bootstrap.css

iconic-bootstrap.css

18 ms

font-awesome.min.css

font-awesome.min.css

13 ms

base.css

base.css

20 ms

kbcss.css

kbcss.css

39 ms

kb_content.css

kb_content.css

38 ms

jquery.js

jquery.js

54 ms

bootstrap.min.js

bootstrap.min.js

6 ms

bootstrapValidator.min.js

bootstrapValidator.min.js

12 ms

jquery.cookie.min.js

jquery.cookie.min.js

38 ms

jquery.mustache.js

jquery.mustache.js

32 ms

mustache.js

mustache.js

13 ms

datacategories.js

datacategories.js

35 ms

youtubeOptimize.js

youtubeOptimize.js

45 ms

elasticsearch.jquery.min.js

elasticsearch.jquery.min.js

49 ms

open-sans.css

open-sans.css

45 ms

main.css

main.css

47 ms

jsapi

jsapi

45 ms

app.js

app.js

43 ms

carbonite-super-header-icon-support.png

carbonite-super-header-icon-support.png

151 ms

osx.png

osx.png

54 ms

datacategories.hbs

datacategories.hbs

38 ms

analytics.js

analytics.js

40 ms

utag.js

utag.js

38 ms

carbonite-super-header-icon-contact.png

carbonite-super-header-icon-contact.png

149 ms

carbonite-super-header-icon-signin.png

carbonite-super-header-icon-signin.png

260 ms

carbonite-logo.png

carbonite-logo.png

107 ms

fb-f-logo__blue_29.png

fb-f-logo__blue_29.png

148 ms

twitter-29.png

twitter-29.png

593 ms

g-29.png

g-29.png

194 ms

li-logo.png

li-logo.png

196 ms

windows.png

windows.png

33 ms

ios.png

ios.png

30 ms

android.png

android.png

27 ms

pers-icon-xs.png

pers-icon-xs.png

28 ms

pro-icon-xs.png

pro-icon-xs.png

30 ms

server-icon-xs.png

server-icon-xs.png

28 ms

appliance-icon.jpg

appliance-icon.jpg

29 ms

0ihfXUL2emPh0ROJezvraD8E0i7KZn-EPnyo3HZu7kw.woff

0ihfXUL2emPh0ROJezvraD8E0i7KZn-EPnyo3HZu7kw.woff

36 ms

OsJ2DjdpjqFRVUSto6IffD8E0i7KZn-EPnyo3HZu7kw.woff

OsJ2DjdpjqFRVUSto6IffD8E0i7KZn-EPnyo3HZu7kw.woff

64 ms

_xyN3apAT_yRRDeqB3sPRg.woff

_xyN3apAT_yRRDeqB3sPRg.woff

72 ms

_aijTyevf54tkVDLy-dlnD8E0i7KZn-EPnyo3HZu7kw.woff

_aijTyevf54tkVDLy-dlnD8E0i7KZn-EPnyo3HZu7kw.woff

75 ms

fontawesome-webfont.woff

fontawesome-webfont.woff

24 ms

glyphicons-halflings-regular.woff

glyphicons-halflings-regular.woff

29 ms

glyphicons-halflings-regular.woff

glyphicons-halflings-regular.woff

28 ms

sp.js

sp.js

21 ms

collect

collect

38 ms

i

i

46 ms

collect

collect

101 ms

glyphicons-halflings-regular.ttf

glyphicons-halflings-regular.ttf

38 ms

utag.6.js

utag.6.js

34 ms

utag.73.js

utag.73.js

9 ms

utag.199.js

utag.199.js

9 ms

utag.222.js

utag.222.js

10 ms

utag.231.js

utag.231.js

9 ms

utag.246.js

utag.246.js

10 ms

utag.297.js

utag.297.js

37 ms

utag.300.js

utag.300.js

37 ms

utag.301.js

utag.301.js

35 ms

utag.303.js

utag.303.js

37 ms

nq0xn7eml0.js

nq0xn7eml0.js

34 ms

216 ms

conversion_async.js

conversion_async.js

33 ms

pd.js

pd.js

32 ms

insight.min.js

insight.min.js

30 ms

c3metrics-398.js

c3metrics-398.js

69 ms

munchkin.js

munchkin.js

28 ms

carb

carb

22 ms

aca72516ce7911e5a3fa12db57d22bb5.js

aca72516ce7911e5a3fa12db57d22bb5.js

40 ms

glyphicons-halflings-regular.svg

glyphicons-halflings-regular.svg

20 ms

tp

tp

14 ms

analytics

analytics

505 ms

65 ms

munchkin.js

munchkin.js

18 ms

visitWebPage

visitWebPage

83 ms

ctcall.php

ctcall.php

18 ms

47 ms

2292

2292

103 ms

2292

2292

189 ms

pixel

pixel

23 ms

Accessibility Review

support.carbonite.com accessibility score

79

Accessibility Issues

Contrast

These are opportunities to improve the legibility of your content.

Impact

Issue

High

Background and foreground colors do not have a sufficient contrast ratio.

Navigation

These are opportunities to improve keyboard navigation in your application.

Impact

Issue

High

[id] attributes on active, focusable elements are not unique

High

Heading elements are not in a sequentially-descending order

High

Some elements have a [tabindex] value greater than 0

Internationalization and localization

These are opportunities to improve the interpretation of your content by users in different locales.

Impact

Issue

High

<html> element does not have a [lang] attribute

Names and labels

These are opportunities to improve the semantics of the controls in your application. This may enhance the experience for users of assistive technology, like a screen reader.

Impact

Issue

High

Image elements do not have [alt] attributes

Best Practices

support.carbonite.com best practices score

50

Areas of Improvement

Trust and Safety

Impact

Issue

High

Does not use HTTPS

High

Includes front-end JavaScript libraries with known security vulnerabilities

Low

Ensure CSP is effective against XSS attacks

User Experience

Impact

Issue

High

Serves images with low resolution

General

Impact

Issue

Low

Detected JavaScript libraries

High

Browser errors were logged to the console

High

Issues were logged in the Issues panel in Chrome Devtools

SEO Factors

support.carbonite.com SEO score

74

Search Engine Optimization Advices

Content Best Practices

Format your HTML in a way that enables crawlers to better understand your app’s content.

Impact

Issue

High

Links do not have descriptive text

High

Image elements do not have [alt] attributes

Crawling and Indexing

To appear in search results, crawlers need access to your app.

Impact

Issue

High

Links are not crawlable

Mobile Friendly

Make sure your pages are mobile friendly so users don’t have to pinch or zoom in order to read the content pages. [Learn more](https://developers.google.com/search/mobile-sites/).

Impact

Issue

High

Document uses legible font sizes

High

Tap targets are not sized appropriately

Language and Encoding

  • Language Detected

    EN

  • Language Claimed

    N/A

  • Encoding

    UTF-8

Language claimed in HTML meta tag should match the language actually used on the web page. Otherwise Support.carbonite.com can be misinterpreted by Google and other search engines. Our service has detected that English is used on the page, and neither this language nor any other was claimed in <html> or <meta> tags. Our system also found out that Support.carbonite.com main page’s claimed encoding is utf-8. Use of this encoding format is the best practice as the main page visitors from all over the world won’t have any issues with symbol transcription.

Social Sharing Optimization

support.carbonite.com

Open Graph description is not detected on the main page of Support Carbonite. Lack of Open Graph description can be counter-productive for their social media presence, as such a description allows converting a website homepage (or other pages) into good-looking, rich and well-structured posts, when it is being shared on Facebook and other social media. For example, adding the following code snippet into HTML <head> tag will help to represent this web page correctly in social networks: