Tools & Wizards About Us
freshdesk.be screenshot

Report Summary

  • 16

    Performance

    Renders faster than
    31% of other websites

  • 93

    Accessibility

    Visual factors better than
    that of 82% of websites

  • 83

    Best Practices

    More advanced features
    available than in
    57% of websites

  • 85

    SEO

    Google-friendlier than
    56% of websites

freshdesk.be

Freshdesk | Customer Service Software by Freshworks Inc

Page Load Speed

14.6 sec in total

First Response

206 ms

Resources Loaded

11.9 sec

Page Rendered

2.5 sec

freshdesk.be screenshot

About Website

Click here to check amazing Freshdesk content. Otherwise, check out these important facts you probably never knew about freshdesk.be

Online cloud-based customer service software providing helpdesk support with all smart automations to get things done faster. Sign up for a free trial today!

Visit freshdesk.be

Key Findings

We analyzed Freshdesk.be page load time and found that the first response time was 206 ms and then it took 14.4 sec to load all DOM resources and completely render a web page. This is a poor result, as 90% of websites can load faster.

Performance Metrics

freshdesk.be performance score

16

Measured Metrics

name

value

score

weighting

FCP (First Contentful Paint)

Value4.2 s

19/100

10%

LCP (Largest Contentful Paint)

Value11.1 s

0/100

25%

SI (Speed Index)

Value13.3 s

2/100

10%

TBT (Total Blocking Time)

Value12,210 ms

0/100

30%

CLS (Cumulative Layout Shift)

Value0.093

91/100

15%

TTI (Time to Interactive)

Value42.3 s

0/100

10%

Network Requests Diagram

freshdesk.be

206 ms

freshdesk.com

77 ms

70421.js

147 ms

site.css

21 ms

fdesk.css

41 ms

Our browser made a total of 160 requests to load all elements on the main page. We found that 1% of them (1 request) were addressed to the original Freshdesk.be, 31% (49 requests) were made to Website-assets-fd.freshworks.com and 21% (33 requests) were made to Freshdesk.com. The less responsive or slowest element that took the longest time to load (4.6 sec) relates to the external source Load.sumo.com.

Page Optimization Overview & Recommendations

Page size can be reduced by 758.8 kB (70%)

Content Size

1.1 MB

After Optimization

321.1 kB

  • HTML
  • Images
  • JavaScript

In fact, the total size of Freshdesk.be main page is 1.1 MB. This result falls beyond the top 1M of websites and identifies a large and not optimized web page that may take ages to load. 85% of websites need less resources to load and that’s why Accessify’s recommendations for optimization and resource minification can be helpful for this project. HTML takes 698.7 kB which makes up the majority of the site volume.

HTML Optimization

-86%

Potential reduce by 601.7 kB

  • Original 698.7 kB
  • After minification 677.9 kB
  • After compression 97.0 kB

HTML content can be minified and compressed by a website’s server. The most efficient way is to compress content using GZIP which reduces data amount travelling through the network between server and browser. HTML code on this page is well minified. It is highly recommended that content of this web page should be compressed using GZIP, as it can save up to 601.7 kB or 86% of the original size.

Image Optimization

-8%

Potential reduce by 7.1 kB

  • Original 86.9 kB
  • After minification 79.8 kB

Image size optimization can help to speed up a website loading time. The chart above shows the difference between the size before and after optimization. Freshdesk images are well optimized though.

JavaScript Optimization

-51%

Potential reduce by 149.9 kB

  • Original 294.3 kB
  • After minification 294.0 kB
  • After compression 144.3 kB

It’s better to minify JavaScript in order to improve website performance. The diagram shows the current total size of all JavaScript files against the prospective JavaScript size after its minification and compression. It is highly recommended that all JavaScript files should be compressed and minified as it can save up to 149.9 kB or 51% of the original size.

Requests Breakdown

Number of requests can be reduced by 66 (46%)

Requests Now

145

After Optimization

79

  • AJAX
  • Images
  • JavaScript
  • CSS

The browser has sent 145 CSS, Javascripts, AJAX and image requests in order to completely render the main page of Freshdesk. We recommend that multiple CSS and JavaScript files should be merged into one by each type, as it can help reduce assets requests from 42 to 1 for JavaScripts and as a result speed up the page load time.

Network Requests Diagram

freshdesk.be

freshdesk.be

206 ms

freshdesk.com

freshdesk.com

77 ms

70421.js

70421.js

147 ms

site.css

site.css

21 ms

fdesk.css

fdesk.css

41 ms

non-critical.css

non-critical.css

25 ms

track.min.js

track.min.js

1780 ms

gtm.js

gtm.js

715 ms

analytics.js

analytics.js

829 ms

gtm.js

gtm.js

1191 ms

logo-fworks-black.svg

logo-fworks-black.svg

427 ms

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1755 ms

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1753 ms

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1888 ms

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1891 ms

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1890 ms

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1902 ms

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1903 ms

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1901 ms

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2222 ms

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2237 ms

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2390 ms

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2391 ms

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2897 ms

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2897 ms

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2896 ms

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2914 ms

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3019 ms

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3018 ms

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3017 ms

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3020 ms

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logo-fdesk-black.svg

628 ms

logo-fsales-black.svg

logo-fsales-black.svg

622 ms

logo-fservice-black.svg

logo-fservice-black.svg

1102 ms

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logo-fchat-black.svg

1100 ms

logo-frelease-black.svg

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1103 ms

logo-fcaller-black.svg

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logo-fping-black.svg

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logo-fstatus-black.svg

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logo-fsuccess-black.svg

logo-fsuccess-black.svg

1483 ms

language-selector-flag.png

language-selector-flag.png

2228 ms

logo-fworks-white.svg

logo-fworks-white.svg

1633 ms

no-results-illustration.svg

no-results-illustration.svg

1618 ms

National-Book.otf

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1475 ms

National-Medium.otf

National-Medium.otf

1410 ms

icomoon.ttf

icomoon.ttf

1262 ms

National-Regular.otf

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1488 ms

33C86F_4_0.woff

33C86F_4_0.woff

1474 ms

33C86F_0_0.woff

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1488 ms

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1686 ms

circled-check.svg

circled-check.svg

1807 ms

pattern-fdesk-light.svg

pattern-fdesk-light.svg

1319 ms

img-google-play.png

img-google-play.png

1657 ms

img-apple-store.png

img-apple-store.png

1641 ms

National-BookItalic.otf

National-BookItalic.otf

1947 ms

analytics.js

analytics.js

1382 ms

18172.js

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1803 ms

fbevents.js

fbevents.js

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widget.js

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1846 ms

load.sumome.com

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1764 ms

growsumo.min.js

growsumo.min.js

1336 ms

quant.js

quant.js

1840 ms

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js

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573 ms

twin.js

twin.js

2005 ms

543.js

543.js

1754 ms

activityi;src=9303576;type=anypage;cat=fresh0;ord=1;num=8745343404473;gtm=2wgae1;auiddc=1311070020.1603664601;u1=undefined;u3=undefined;u4=null;u5=null;u6=null;u7=NULL;u9=https%3A%2F%2Ffreshdesk.com%2F;~oref=https%3A%2F%2Ffreshdesk.com%2F

activityi;src=9303576;type=anypage;cat=fresh0;ord=1;num=8745343404473;gtm=2wgae1;auiddc=1311070020.1603664601;u1=undefined;u3=undefined;u4=null;u5=null;u6=null;u7=NULL;u9=https%3A%2F%2Ffreshdesk.com%2F;~oref=https%3A%2F%2Ffreshdesk.com%2F

1261 ms

conversion_async.js

conversion_async.js

1705 ms

pixel

pixel

1694 ms

insight.min.js

insight.min.js

1460 ms

84395856.min.js

84395856.min.js

1469 ms

js

js

441 ms

src=9303576;type=anypage;cat=fresh0;ord=1;num=8745343404473;gtm=2wgae1;auiddc=1311070020.1603664601;u1=undefined;u3=undefined;u4=null;u5=null;u6=null;u7=NULL;u9=https%3A%2F%2Ffreshdesk.com%2F;~oref=https%3A%2F%2Ffreshdesk.com%2F

src=9303576;type=anypage;cat=fresh0;ord=1;num=8745343404473;gtm=2wgae1;auiddc=1311070020.1603664601;u1=undefined;u3=undefined;u4=null;u5=null;u6=null;u7=NULL;u9=https%3A%2F%2Ffreshdesk.com%2F;~oref=https%3A%2F%2Ffreshdesk.com%2F

1865 ms

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160 ms

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279 ms

freshworks.js

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250 ms

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insight.beta.min.js

1224 ms

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ip.json

ip.json

1865 ms

lib-bodymovin.js

lib-bodymovin.js

726 ms

geoip2.js

geoip2.js

1322 ms

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545 ms

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twin.php

twin.php

1992 ms

cjn5xno8h000ao9g0rb5ga9px-fdesk-homebanner.json

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3413 ms

pixel;r=947870732;labels=_fp.event.Default;rf=0;uht=2;a=p-fpm4nwheTqnpe;url=https%3A%2F%2Ffreshdesk.com%2F;fpan=1;fpa=P0-479510263-1603664605243;ns=0;ce=1;qjs=1;qv=3364aec3-20201006003021;cm=;gdpr=0;ref=;d=freshdesk.com;je=0;sr=1024x768x32;dst=0;et=1603664605243;tzo=-180;ogl=url.freshdesk%252Ecom%2F%2Ctype.website%2Ctitle.Freshdesk%20%7C%20Customer%20support%20software%20by%20Freshworks%2Cdescription.An%20online%20cloud-based%20customer%20service%20software%20providing%20helpdesk%20support%20with%20%2Cimage.https%3A%2F%2Fwebsite-assets-fd%252Efreshworks%252Ecom%2Fattachments%2Fcjn30f5rm00hdjsg073o5e7t2-l

pixel;r=947870732;labels=_fp.event.Default;rf=0;uht=2;a=p-fpm4nwheTqnpe;url=https%3A%2F%2Ffreshdesk.com%2F;fpan=1;fpa=P0-479510263-1603664605243;ns=0;ce=1;qjs=1;qv=3364aec3-20201006003021;cm=;gdpr=0;ref=;d=freshdesk.com;je=0;sr=1024x768x32;dst=0;et=1603664605243;tzo=-180;ogl=url.freshdesk%252Ecom%2F%2Ctype.website%2Ctitle.Freshdesk%20%7C%20Customer%20support%20software%20by%20Freshworks%2Cdescription.An%20online%20cloud-based%20customer%20service%20software%20providing%20helpdesk%20support%20with%20%2Cimage.https%3A%2F%2Fwebsite-assets-fd%252Efreshworks%252Ecom%2Fattachments%2Fcjn30f5rm00hdjsg073o5e7t2-l

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me

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collect

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Serving

Serving

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roundtrip.js

roundtrip.js

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bat.js

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s

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RMJWT5VFSRE37NWWW3U2F7

RMJWT5VFSRE37NWWW3U2F7

479 ms

src=9451055;type=invmedia;cat=fresh0;dc_lat=;dc_rdid=;tag_for_child_directed_treatment=;tfua=;npa=;ord=1;num=1

src=9451055;type=invmedia;cat=fresh0;dc_lat=;dc_rdid=;tag_for_child_directed_treatment=;tfua=;npa=;ord=1;num=1

330 ms

index.js

index.js

128 ms

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253 ms

Accessibility Review

freshdesk.be accessibility score

93

Accessibility Issues

Contrast

These are opportunities to improve the legibility of your content.

Impact

Issue

High

Background and foreground colors do not have a sufficient contrast ratio.

Navigation

These are opportunities to improve keyboard navigation in your application.

Impact

Issue

High

[id] attributes on active, focusable elements are not unique

High

Heading elements are not in a sequentially-descending order

Names and labels

These are opportunities to improve the semantics of the controls in your application. This may enhance the experience for users of assistive technology, like a screen reader.

Impact

Issue

High

Links do not have a discernible name

Best Practices

freshdesk.be best practices score

83

Areas of Improvement

Trust and Safety

Impact

Issue

High

Does not use HTTPS

Low

Ensure CSP is effective against XSS attacks

General

Impact

Issue

Low

Detected JavaScript libraries

High

Browser errors were logged to the console

High

Missing source maps for large first-party JavaScript

SEO Factors

freshdesk.be SEO score

85

Search Engine Optimization Advices

Content Best Practices

Format your HTML in a way that enables crawlers to better understand your app’s content.

Impact

Issue

High

Links do not have descriptive text

Crawling and Indexing

To appear in search results, crawlers need access to your app.

Impact

Issue

High

Links are not crawlable

Mobile Friendly

Make sure your pages are mobile friendly so users don’t have to pinch or zoom in order to read the content pages. [Learn more](https://developers.google.com/search/mobile-sites/).

Impact

Issue

High

Document uses legible font sizes

High

Tap targets are not sized appropriately

Language and Encoding

  • Language Detected

    EN

  • Language Claimed

    EN

  • Encoding

    UTF-8

Language claimed in HTML meta tag should match the language actually used on the web page. Otherwise Freshdesk.be can be misinterpreted by Google and other search engines. Our service has detected that English is used on the page, and it matches the claimed language. Our system also found out that Freshdesk.be main page’s claimed encoding is utf-8. Use of this encoding format is the best practice as the main page visitors from all over the world won’t have any issues with symbol transcription.

Social Sharing Optimization

freshdesk.be

Open Graph data is detected on the main page of Freshdesk. This is the best way to make the web page social media friendly. Here is how it looks like on Facebook: