Tools & Wizards About Us
freshdesk.fi screenshot

Report Summary

  • 18

    Performance

    Renders faster than
    35% of other websites

  • 95

    Accessibility

    Visual factors better than
    that of 87% of websites

  • 83

    Best Practices

    More advanced features
    available than in
    57% of websites

  • 85

    SEO

    Google-friendlier than
    56% of websites

freshdesk.fi

Freshdesk | Customer Service Software by Freshworks Inc

Page Load Speed

7.1 sec in total

First Response

29 ms

Resources Loaded

6.5 sec

Page Rendered

486 ms

freshdesk.fi screenshot

About Website

Welcome to freshdesk.fi homepage info - get ready to check Freshdesk best content right away, or after learning these important things about freshdesk.fi

Online cloud-based customer service software providing helpdesk support with all smart automations to get things done faster. Sign up for a free trial today!

Visit freshdesk.fi

Key Findings

We analyzed Freshdesk.fi page load time and found that the first response time was 29 ms and then it took 7 sec to load all DOM resources and completely render a web page. This is a poor result, as 80% of websites can load faster.

Performance Metrics

freshdesk.fi performance score

18

Measured Metrics

name

value

score

weighting

FCP (First Contentful Paint)

Value4.3 s

18/100

10%

LCP (Largest Contentful Paint)

Value6.9 s

6/100

25%

SI (Speed Index)

Value14.5 s

1/100

10%

TBT (Total Blocking Time)

Value11,210 ms

0/100

30%

CLS (Cumulative Layout Shift)

Value0.004

100/100

15%

TTI (Time to Interactive)

Value42.6 s

0/100

10%

Network Requests Diagram

freshdesk.fi

29 ms

freshdesk.com

50 ms

site.css

36 ms

freshdesk.js

142 ms

otSDKStub.js

138 ms

Our browser made a total of 160 requests to load all elements on the main page. We found that 1% of them (1 request) were addressed to the original Freshdesk.fi, 23% (36 requests) were made to Website-assets-fd.freshworks.com and 8% (12 requests) were made to Use.typekit.net. The less responsive or slowest element that took the longest time to load (3 sec) relates to the external source Use.typekit.net.

Page Optimization Overview & Recommendations

Page size can be reduced by 463.4 kB (49%)

Content Size

947.0 kB

After Optimization

483.6 kB

  • HTML
  • Images
  • JavaScript
  • CSS

In fact, the total size of Freshdesk.fi main page is 947.0 kB. This result falls beyond the top 1M of websites and identifies a large and not optimized web page that may take ages to load. 85% of websites need less resources to load and that’s why Accessify’s recommendations for optimization and resource minification can be helpful for this project. Javascripts take 389.6 kB which makes up the majority of the site volume.

HTML Optimization

-83%

Potential reduce by 225.0 kB

  • Original 270.8 kB
  • After minification 243.9 kB
  • After compression 45.9 kB

HTML content can be minified and compressed by a website’s server. The most efficient way is to compress content using GZIP which reduces data amount travelling through the network between server and browser. HTML code on this page is well minified. It is highly recommended that content of this web page should be compressed using GZIP, as it can save up to 225.0 kB or 83% of the original size.

Image Optimization

-21%

Potential reduce by 60.7 kB

  • Original 284.9 kB
  • After minification 224.1 kB

Image size optimization can help to speed up a website loading time. The chart above shows the difference between the size before and after optimization. Obviously, Freshdesk needs image optimization as it can save up to 60.7 kB or 21% of the original volume. The most popular and efficient tools for JPEG and PNG image optimization are Jpegoptim and PNG Crush.

JavaScript Optimization

-46%

Potential reduce by 177.6 kB

  • Original 389.6 kB
  • After minification 389.1 kB
  • After compression 212.0 kB

It’s better to minify JavaScript in order to improve website performance. The diagram shows the current total size of all JavaScript files against the prospective JavaScript size after its minification and compression. It is highly recommended that all JavaScript files should be compressed and minified as it can save up to 177.6 kB or 46% of the original size.

CSS Optimization

-8%

Potential reduce by 131 B

  • Original 1.7 kB
  • After minification 1.7 kB
  • After compression 1.6 kB

CSS files minification is very important to reduce a web page rendering time. The faster CSS files can load, the earlier a page can be rendered. Freshdesk.fi has all CSS files already compressed.

Requests Breakdown

Number of requests can be reduced by 90 (65%)

Requests Now

139

After Optimization

49

  • AJAX
  • Images
  • JavaScript
  • CSS

The browser has sent 139 CSS, Javascripts, AJAX and image requests in order to completely render the main page of Freshdesk. We recommend that multiple CSS and JavaScript files should be merged into one by each type, as it can help reduce assets requests from 60 to 1 for JavaScripts and from 4 to 1 for CSS and as a result speed up the page load time.

Network Requests Diagram

freshdesk.fi

freshdesk.fi

29 ms

freshdesk.com

freshdesk.com

50 ms

site.css

site.css

36 ms

freshdesk.js

freshdesk.js

142 ms

otSDKStub.js

otSDKStub.js

138 ms

freshworks.js

freshworks.js

112 ms

pjk5ugs.css

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1338 ms

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556 ms

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43 ms

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471 ms

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Accessibility Review

freshdesk.fi accessibility score

95

Accessibility Issues

Contrast

These are opportunities to improve the legibility of your content.

Impact

Issue

High

Background and foreground colors do not have a sufficient contrast ratio.

Navigation

These are opportunities to improve keyboard navigation in your application.

Impact

Issue

High

[id] attributes on active, focusable elements are not unique

High

Heading elements are not in a sequentially-descending order

Best Practices

freshdesk.fi best practices score

83

Areas of Improvement

Trust and Safety

Impact

Issue

High

Does not use HTTPS

Low

Ensure CSP is effective against XSS attacks

General

Impact

Issue

Low

Detected JavaScript libraries

High

Browser errors were logged to the console

High

Page has valid source maps

SEO Factors

freshdesk.fi SEO score

85

Search Engine Optimization Advices

Content Best Practices

Format your HTML in a way that enables crawlers to better understand your app’s content.

Impact

Issue

High

Links do not have descriptive text

Crawling and Indexing

To appear in search results, crawlers need access to your app.

Impact

Issue

High

Links are not crawlable

Mobile Friendly

Make sure your pages are mobile friendly so users don’t have to pinch or zoom in order to read the content pages. [Learn more](https://developers.google.com/search/mobile-sites/).

Impact

Issue

High

Document uses legible font sizes

High

Tap targets are not sized appropriately

Language and Encoding

  • Language Detected

    EN

  • Language Claimed

    EN

  • Encoding

    UTF-8

Language claimed in HTML meta tag should match the language actually used on the web page. Otherwise Freshdesk.fi can be misinterpreted by Google and other search engines. Our service has detected that English is used on the page, and it matches the claimed language. Our system also found out that Freshdesk.fi main page’s claimed encoding is utf-8. Use of this encoding format is the best practice as the main page visitors from all over the world won’t have any issues with symbol transcription.

Social Sharing Optimization

freshdesk.fi

Open Graph data is detected on the main page of Freshdesk. This is the best way to make the web page social media friendly. Here is how it looks like on Facebook: