Tools & Wizards About Us
freshdesk.no screenshot

Report Summary

  • 14

    Performance

    Renders faster than
    26% of other websites

  • 93

    Accessibility

    Visual factors better than
    that of 82% of websites

  • 83

    Best Practices

    More advanced features
    available than in
    57% of websites

  • 85

    SEO

    Google-friendlier than
    56% of websites

freshdesk.no

Freshdesk | Customer Service Software by Freshworks Inc

Page Load Speed

14.3 sec in total

First Response

191 ms

Resources Loaded

11.6 sec

Page Rendered

2.5 sec

freshdesk.no screenshot

About Website

Click here to check amazing Freshdesk content. Otherwise, check out these important facts you probably never knew about freshdesk.no

Online cloud-based customer service software providing helpdesk support with all smart automations to get things done faster. Sign up for a free trial today!

Visit freshdesk.no

Key Findings

We analyzed Freshdesk.no page load time and found that the first response time was 191 ms and then it took 14.1 sec to load all DOM resources and completely render a web page. This is a poor result, as 90% of websites can load faster.

Performance Metrics

freshdesk.no performance score

14

Measured Metrics

name

value

score

weighting

FCP (First Contentful Paint)

Value6.7 s

2/100

10%

LCP (Largest Contentful Paint)

Value14.0 s

0/100

25%

SI (Speed Index)

Value33.9 s

0/100

10%

TBT (Total Blocking Time)

Value103,480 ms

0/100

30%

CLS (Cumulative Layout Shift)

Value0.09

92/100

15%

TTI (Time to Interactive)

Value132.0 s

0/100

10%

Network Requests Diagram

freshdesk.no

191 ms

freshdesk.com

111 ms

70421.js

175 ms

site.css

42 ms

fdesk.css

46 ms

Our browser made a total of 161 requests to load all elements on the main page. We found that 1% of them (1 request) were addressed to the original Freshdesk.no, 30% (49 requests) were made to Website-assets-fd.freshworks.com and 20% (33 requests) were made to Freshdesk.com. The less responsive or slowest element that took the longest time to load (6 sec) relates to the external source Fast.wistia.com.

Page Optimization Overview & Recommendations

Page size can be reduced by 1.7 MB (74%)

Content Size

2.4 MB

After Optimization

619.4 kB

  • HTML
  • Images
  • JavaScript

In fact, the total size of Freshdesk.no main page is 2.4 MB. This result falls beyond the top 1M of websites and identifies a large and not optimized web page that may take ages to load. 85% of websites need less resources to load and that’s why Accessify’s recommendations for optimization and resource minification can be helpful for this project. Javascripts take 1.6 MB which makes up the majority of the site volume.

HTML Optimization

-87%

Potential reduce by 610.3 kB

  • Original 704.1 kB
  • After minification 683.3 kB
  • After compression 93.8 kB

HTML content can be minified and compressed by a website’s server. The most efficient way is to compress content using GZIP which reduces data amount travelling through the network between server and browser. HTML code on this page is well minified. It is highly recommended that content of this web page should be compressed using GZIP, as it can save up to 610.3 kB or 87% of the original size.

Image Optimization

-8%

Potential reduce by 7.1 kB

  • Original 86.9 kB
  • After minification 79.8 kB

Image size optimization can help to speed up a website loading time. The chart above shows the difference between the size before and after optimization. Freshdesk images are well optimized though.

JavaScript Optimization

-71%

Potential reduce by 1.1 MB

  • Original 1.6 MB
  • After minification 1.6 MB
  • After compression 445.8 kB

It’s better to minify JavaScript in order to improve website performance. The diagram shows the current total size of all JavaScript files against the prospective JavaScript size after its minification and compression. It is highly recommended that all JavaScript files should be compressed and minified as it can save up to 1.1 MB or 71% of the original size.

Requests Breakdown

Number of requests can be reduced by 65 (45%)

Requests Now

144

After Optimization

79

  • AJAX
  • Images
  • JavaScript
  • CSS

The browser has sent 144 CSS, Javascripts, AJAX and image requests in order to completely render the main page of Freshdesk. We recommend that multiple CSS and JavaScript files should be merged into one by each type, as it can help reduce assets requests from 43 to 1 for JavaScripts and as a result speed up the page load time.

Network Requests Diagram

freshdesk.no

freshdesk.no

191 ms

freshdesk.com

freshdesk.com

111 ms

70421.js

70421.js

175 ms

site.css

site.css

42 ms

fdesk.css

fdesk.css

46 ms

non-critical.css

non-critical.css

89 ms

track.min.js

track.min.js

983 ms

gtm.js

gtm.js

1019 ms

analytics.js

analytics.js

977 ms

gtm.js

gtm.js

1231 ms

logo-fworks-black.svg

logo-fworks-black.svg

771 ms

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915 ms

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917 ms

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928 ms

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927 ms

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927 ms

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1003 ms

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1003 ms

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1002 ms

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ck2emje7f01wfzufzsn5370rl-logo-thai-union.one-sixth.png

1054 ms

cji4bxa5l0012gbfz7rqm99ft-fdesk-home-banner.svg

cji4bxa5l0012gbfz7rqm99ft-fdesk-home-banner.svg

1004 ms

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1004 ms

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1172 ms

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1139 ms

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1170 ms

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1139 ms

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1138 ms

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1167 ms

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1231 ms

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1229 ms

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1228 ms

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1233 ms

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1234 ms

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1231 ms

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1233 ms

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1232 ms

logo-fdesk-black.svg

logo-fdesk-black.svg

663 ms

logo-fsales-black.svg

logo-fsales-black.svg

672 ms

logo-fservice-black.svg

logo-fservice-black.svg

760 ms

logo-fchat-black.svg

logo-fchat-black.svg

771 ms

logo-frelease-black.svg

logo-frelease-black.svg

773 ms

logo-fcaller-black.svg

logo-fcaller-black.svg

786 ms

logo-fteam-black.svg

logo-fteam-black.svg

751 ms

logo-fping-black.svg

logo-fping-black.svg

767 ms

logo-fmarketer-black.png

logo-fmarketer-black.png

856 ms

logo-fstatus-black.svg

logo-fstatus-black.svg

842 ms

logo-fsuccess-black.svg

logo-fsuccess-black.svg

846 ms

language-selector-flag.png

language-selector-flag.png

1198 ms

logo-fworks-white.svg

logo-fworks-white.svg

848 ms

no-results-illustration.svg

no-results-illustration.svg

835 ms

circled-check.svg

circled-check.svg

698 ms

National-Book.otf

National-Book.otf

525 ms

National-Medium.otf

National-Medium.otf

530 ms

icomoon.ttf

icomoon.ttf

458 ms

National-Regular.otf

National-Regular.otf

529 ms

33C86F_4_0.woff

33C86F_4_0.woff

699 ms

33C86F_0_0.woff

33C86F_0_0.woff

699 ms

National-Bold.otf

National-Bold.otf

700 ms

pattern-fdesk-light.svg

pattern-fdesk-light.svg

391 ms

img-google-play.png

img-google-play.png

616 ms

img-apple-store.png

img-apple-store.png

616 ms

National-BookItalic.otf

National-BookItalic.otf

380 ms

freshworks.js

freshworks.js

174 ms

analytics.js

analytics.js

1374 ms

18172.js

18172.js

1383 ms

fbevents.js

fbevents.js

2275 ms

widget.js

widget.js

2112 ms

load.sumome.com

load.sumome.com

2112 ms

growsumo.min.js

growsumo.min.js

2484 ms

quant.js

quant.js

2270 ms

ebOneTag.js

ebOneTag.js

2465 ms

madkudu.min.js

madkudu.min.js

2548 ms

js

js

1299 ms

twin.js

twin.js

2660 ms

543.js

543.js

2446 ms

activityi;src=9303576;type=anypage;cat=fresh0;ord=1;num=2202940744557;gtm=2wgae1;auiddc=432013082.1603664602;u1=undefined;u3=undefined;u4=null;u5=null;u6=null;u7=NULL;u9=https%3A%2F%2Ffreshdesk.com%2F;~oref=https%3A%2F%2Ffreshdesk.com%2F

activityi;src=9303576;type=anypage;cat=fresh0;ord=1;num=2202940744557;gtm=2wgae1;auiddc=432013082.1603664602;u1=undefined;u3=undefined;u4=null;u5=null;u6=null;u7=NULL;u9=https%3A%2F%2Ffreshdesk.com%2F;~oref=https%3A%2F%2Ffreshdesk.com%2F

2363 ms

jsapi

jsapi

1873 ms

lib-bodymovin.js

lib-bodymovin.js

1332 ms

geoip2.js

geoip2.js

1511 ms

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860 ms

E-v1.js

E-v1.js

6007 ms

channel.js

channel.js

1399 ms

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963 ms

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1206 ms

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1073 ms

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1072 ms

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798 ms

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1175 ms

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1173 ms

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1386 ms

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1382 ms

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1383 ms

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1382 ms

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1929 ms

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1929 ms

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1577 ms

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1498 ms

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1577 ms

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1677 ms

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1926 ms

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1927 ms

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1938 ms

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2213 ms

conversion_async.js

conversion_async.js

1408 ms

pixel

pixel

1199 ms

insight.min.js

insight.min.js

1073 ms

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84395856.min.js

1077 ms

js

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460 ms

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998 ms

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666 ms

72.7e831236a32d6086ab3e.js

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1272 ms

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3913 ms

js

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344 ms

identity.js

identity.js

353 ms

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638 ms

rules-p-fpm4nwheTqnpe.js

rules-p-fpm4nwheTqnpe.js

610 ms

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1114 ms

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382 ms

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428 ms

src=9303576;type=anypage;cat=fresh0;ord=1;num=2202940744557;gtm=2wgae1;auiddc=432013082.1603664602;u1=undefined;u3=undefined;u4=null;u5=null;u6=null;u7=NULL;u9=https%3A%2F%2Ffreshdesk.com%2F;~oref=https%3A%2F%2Ffreshdesk.com%2F

src=9303576;type=anypage;cat=fresh0;ord=1;num=2202940744557;gtm=2wgae1;auiddc=432013082.1603664602;u1=undefined;u3=undefined;u4=null;u5=null;u6=null;u7=NULL;u9=https%3A%2F%2Ffreshdesk.com%2F;~oref=https%3A%2F%2Ffreshdesk.com%2F

921 ms

loader.js

loader.js

2784 ms

me

me

449 ms

insight.beta.min.js

insight.beta.min.js

504 ms

ip.json

ip.json

3292 ms

twin.php

twin.php

3286 ms

ga-audiences

ga-audiences

550 ms

twin.php

twin.php

4246 ms

Serving

Serving

4164 ms

4048 ms

ga-audiences

ga-audiences

586 ms

pixel;r=1282398723;labels=_fp.event.Default;rf=0;uht=2;a=p-fpm4nwheTqnpe;url=https%3A%2F%2Ffreshdesk.com%2F;fpan=1;fpa=P0-2023959108-1603664604676;ns=0;ce=1;qjs=1;qv=3364aec3-20201006003021;cm=;gdpr=0;ref=;d=freshdesk.com;je=0;sr=1024x768x32;dst=0;et=1603664604666;tzo=-180;ogl=url.freshdesk%252Ecom%2F%2Ctype.website%2Ctitle.Freshdesk%20%7C%20Customer%20support%20software%20by%20Freshworks%2Cdescription.An%20online%20cloud-based%20customer%20service%20software%20providing%20helpdesk%20support%20with%20%2Cimage.https%3A%2F%2Fwebsite-assets-fd%252Efreshworks%252Ecom%2Fattachments%2Fcjn30f5rm00hdjsg073o5e7t2-l

pixel;r=1282398723;labels=_fp.event.Default;rf=0;uht=2;a=p-fpm4nwheTqnpe;url=https%3A%2F%2Ffreshdesk.com%2F;fpan=1;fpa=P0-2023959108-1603664604676;ns=0;ce=1;qjs=1;qv=3364aec3-20201006003021;cm=;gdpr=0;ref=;d=freshdesk.com;je=0;sr=1024x768x32;dst=0;et=1603664604666;tzo=-180;ogl=url.freshdesk%252Ecom%2F%2Ctype.website%2Ctitle.Freshdesk%20%7C%20Customer%20support%20software%20by%20Freshworks%2Cdescription.An%20online%20cloud-based%20customer%20service%20software%20providing%20helpdesk%20support%20with%20%2Cimage.https%3A%2F%2Fwebsite-assets-fd%252Efreshworks%252Ecom%2Fattachments%2Fcjn30f5rm00hdjsg073o5e7t2-l

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420 ms

roundtrip.js

roundtrip.js

4036 ms

bat.js

bat.js

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s

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RMJWT5VFSRE37NWWW3U2F7

RMJWT5VFSRE37NWWW3U2F7

678 ms

src=9451055;type=invmedia;cat=fresh0;dc_lat=;dc_rdid=;tag_for_child_directed_treatment=;tfua=;npa=;ord=1;num=1

src=9451055;type=invmedia;cat=fresh0;dc_lat=;dc_rdid=;tag_for_child_directed_treatment=;tfua=;npa=;ord=1;num=1

516 ms

404 ms

index.js

index.js

333 ms

validateCookie

validateCookie

330 ms

235 ms

258 ms

124 ms

222 ms

52 ms

Y7YKB2WW6FDQPHBBTHPINB.js

Y7YKB2WW6FDQPHBBTHPINB.js

419 ms

130 ms

Accessibility Review

freshdesk.no accessibility score

93

Accessibility Issues

Contrast

These are opportunities to improve the legibility of your content.

Impact

Issue

High

Background and foreground colors do not have a sufficient contrast ratio.

Navigation

These are opportunities to improve keyboard navigation in your application.

Impact

Issue

High

[id] attributes on active, focusable elements are not unique

High

Heading elements are not in a sequentially-descending order

Names and labels

These are opportunities to improve the semantics of the controls in your application. This may enhance the experience for users of assistive technology, like a screen reader.

Impact

Issue

High

Links do not have a discernible name

Best Practices

freshdesk.no best practices score

83

Areas of Improvement

Trust and Safety

Impact

Issue

High

Does not use HTTPS

Low

Ensure CSP is effective against XSS attacks

General

Impact

Issue

Low

Detected JavaScript libraries

High

Browser errors were logged to the console

High

Missing source maps for large first-party JavaScript

SEO Factors

freshdesk.no SEO score

85

Search Engine Optimization Advices

Content Best Practices

Format your HTML in a way that enables crawlers to better understand your app’s content.

Impact

Issue

High

Links do not have descriptive text

Crawling and Indexing

To appear in search results, crawlers need access to your app.

Impact

Issue

High

Links are not crawlable

Mobile Friendly

Make sure your pages are mobile friendly so users don’t have to pinch or zoom in order to read the content pages. [Learn more](https://developers.google.com/search/mobile-sites/).

Impact

Issue

High

Document uses legible font sizes

High

Tap targets are not sized appropriately

Language and Encoding

  • Language Detected

    EN

  • Language Claimed

    EN

  • Encoding

    UTF-8

Language claimed in HTML meta tag should match the language actually used on the web page. Otherwise Freshdesk.no can be misinterpreted by Google and other search engines. Our service has detected that English is used on the page, and it matches the claimed language. Our system also found out that Freshdesk.no main page’s claimed encoding is utf-8. Use of this encoding format is the best practice as the main page visitors from all over the world won’t have any issues with symbol transcription.

Social Sharing Optimization

freshdesk.no

Open Graph data is detected on the main page of Freshdesk. This is the best way to make the web page social media friendly. Here is how it looks like on Facebook: