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helpspot.com screenshot

Report Summary

  • 85

    Performance

    Renders faster than
    88% of other websites

  • 91

    Accessibility

    Visual factors better than
    that of 76% of websites

  • 92

    Best Practices

    More advanced features
    available than in
    80% of websites

  • 93

    SEO

    Google-friendlier than
    83% of websites

helpspot.com

HelpSpot - Help Desk Software That Just Works

Page Load Speed

1.1 sec in total

First Response

50 ms

Resources Loaded

543 ms

Page Rendered

504 ms

helpspot.com screenshot

About Website

Visit helpspot.com now to see the best up-to-date Help Spot content for United States and also check out these interesting facts you probably never knew about helpspot.com

HelpSpot is help desk software that turns email chaos into organized support. Simple ticketing, powerful automation, and self-hosted or cloud deployment.

Visit helpspot.com

Key Findings

We analyzed Helpspot.com page load time and found that the first response time was 50 ms and then it took 1 sec to load all DOM resources and completely render a web page. This is quite a good result, as only 20% of websites can load faster.

Performance Metrics

helpspot.com performance score

85

Measured Metrics

name

value

score

weighting

FCP (First Contentful Paint)

Value2.9 s

54/100

10%

LCP (Largest Contentful Paint)

Value3.2 s

74/100

25%

SI (Speed Index)

Value2.9 s

95/100

10%

TBT (Total Blocking Time)

Value160 ms

93/100

30%

CLS (Cumulative Layout Shift)

Value0.001

100/100

15%

TTI (Time to Interactive)

Value4.4 s

84/100

10%

Network Requests Diagram

helpspot.com

50 ms

helpspot.com

66 ms

www.helpspot.com

67 ms

css2

34 ms

app.7ae883e3.css

25 ms

Our browser made a total of 20 requests to load all elements on the main page. We found that 85% of them (17 requests) were addressed to the original Helpspot.com, 5% (1 request) were made to Fonts.googleapis.com and 5% (1 request) were made to Googletagmanager.com. The less responsive or slowest element that took the longest time to load (244 ms) belongs to the original domain Helpspot.com.

Page Optimization Overview & Recommendations

Page size can be reduced by 60.3 kB (20%)

Content Size

303.7 kB

After Optimization

243.4 kB

  • HTML
  • Images
  • CSS

In fact, the total size of Helpspot.com main page is 303.7 kB. This result falls beyond the top 1M of websites and identifies a large and not optimized web page that may take ages to load. 35% of websites need less resources to load. Images take 214.5 kB which makes up the majority of the site volume.

HTML Optimization

-75%

Potential reduce by 54.5 kB

  • Original 72.4 kB
  • After minification 72.4 kB
  • After compression 17.9 kB

HTML content can be minified and compressed by a website’s server. The most efficient way is to compress content using GZIP which reduces data amount travelling through the network between server and browser. HTML code on this page is well minified. It is highly recommended that content of this web page should be compressed using GZIP, as it can save up to 54.5 kB or 75% of the original size.

Image Optimization

-2%

Potential reduce by 5.0 kB

  • Original 214.5 kB
  • After minification 209.4 kB

Image size optimization can help to speed up a website loading time. The chart above shows the difference between the size before and after optimization. Help Spot images are well optimized though.

CSS Optimization

-4%

Potential reduce by 697 B

  • Original 16.8 kB
  • After minification 16.8 kB
  • After compression 16.1 kB

CSS files minification is very important to reduce a web page rendering time. The faster CSS files can load, the earlier a page can be rendered. Helpspot.com has all CSS files already compressed.

Requests Breakdown

We found no issues to fix!

Requests Now

16

After Optimization

16

  • Images
  • JavaScript
  • CSS

The browser has sent 16 CSS, Javascripts, AJAX and image requests in order to completely render the main page of Help Spot. According to our analytics all requests are already optimized.

Network Requests Diagram

helpspot.com

helpspot.com

50 ms

helpspot.com

helpspot.com

66 ms

www.helpspot.com

www.helpspot.com

67 ms

css2

css2

34 ms

app.7ae883e3.css

app.7ae883e3.css

25 ms

js

js

63 ms

helpspot-logo-color.svg

helpspot-logo-color.svg

27 ms

thomson.png

thomson.png

100 ms

zumba.png

zumba.png

164 ms

uconn.png

uconn.png

166 ms

doj.png

doj.png

165 ms

welcome-ui1.png

welcome-ui1.png

154 ms

welcome-reporting.png

welcome-reporting.png

150 ms

Teagan.jpg

Teagan.jpg

244 ms

welcome-kb2.png

welcome-kb2.png

231 ms

servers.svg

servers.svg

229 ms

ninja.jpg

ninja.jpg

235 ms

logos.png

logos.png

234 ms

email.svg

email.svg

231 ms

font

font

53 ms

Accessibility Review

helpspot.com accessibility score

91

Accessibility Issues

Names and labels

These are opportunities to improve the semantics of the controls in your application. This may enhance the experience for users of assistive technology, like a screen reader.

Impact

Issue

High

Image elements do not have [alt] attributes

Best Practices

helpspot.com best practices score

92

Areas of Improvement

Trust and Safety

Impact

Issue

High

Does not use HTTPS

Low

Ensure CSP is effective against XSS attacks

SEO Factors

helpspot.com SEO score

93

Search Engine Optimization Advices

Content Best Practices

Format your HTML in a way that enables crawlers to better understand your app’s content.

Impact

Issue

High

Image elements do not have [alt] attributes

Mobile Friendly

Make sure your pages are mobile friendly so users don’t have to pinch or zoom in order to read the content pages. [Learn more](https://developers.google.com/search/mobile-sites/).

Impact

Issue

High

Document uses legible font sizes

Language and Encoding

  • Language Detected

    EN

  • Language Claimed

    EN

  • Encoding

    UTF-8

Language claimed in HTML meta tag should match the language actually used on the web page. Otherwise Helpspot.com can be misinterpreted by Google and other search engines. Our service has detected that English is used on the page, and it matches the claimed language. Our system also found out that Helpspot.com main page’s claimed encoding is utf-8. Use of this encoding format is the best practice as the main page visitors from all over the world won’t have any issues with symbol transcription.

Social Sharing Optimization

helpspot.com

Open Graph description is not detected on the main page of Help Spot. Lack of Open Graph description can be counter-productive for their social media presence, as such a description allows converting a website homepage (or other pages) into good-looking, rich and well-structured posts, when it is being shared on Facebook and other social media. For example, adding the following code snippet into HTML <head> tag will help to represent this web page correctly in social networks: