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blog.intercom.io screenshot

Report Summary

  • 23

    Performance

    Renders faster than
    41% of other websites

  • 94

    Accessibility

    Visual factors better than
    that of 83% of websites

  • 83

    Best Practices

    More advanced features
    available than in
    55% of websites

  • 91

    SEO

    Google-friendlier than
    70% of websites

blog.intercom.io

The Intercom Blog - Articles on Customer Support, AI, & Product

Page Load Speed

971 ms in total

First Response

11 ms

Resources Loaded

473 ms

Page Rendered

487 ms

blog.intercom.io screenshot

About Website

Welcome to blog.intercom.io homepage info - get ready to check Blog Intercom best content for United States right away, or after learning these important things about blog.intercom.io

The Intercom Blog is where our team shares insights and lessons about customer service, AI and automation, building product, and more.

Visit blog.intercom.io

Key Findings

We analyzed Blog.intercom.io page load time and found that the first response time was 11 ms and then it took 960 ms to load all DOM resources and completely render a web page. This is quite a good result, as only 20% of websites can load faster.

Performance Metrics

blog.intercom.io performance score

23

Measured Metrics

name

value

score

weighting

FCP (First Contentful Paint)

Value3.2 s

43/100

10%

LCP (Largest Contentful Paint)

Value6.4 s

9/100

25%

SI (Speed Index)

Value11.6 s

4/100

10%

TBT (Total Blocking Time)

Value2,930 ms

3/100

30%

CLS (Cumulative Layout Shift)

Value0.001

100/100

15%

TTI (Time to Interactive)

Value24.1 s

0/100

10%

Network Requests Diagram

blog.intercom.io

11 ms

blog.intercom.io

26 ms

38 ms

style.css

61 ms

mediaelementplayer-legacy.min.css

61 ms

Our browser made a total of 54 requests to load all elements on the main page. We found that 4% of them (2 requests) were addressed to the original Blog.intercom.io, 85% (46 requests) were made to Blog.intercomassets.com and 2% (1 request) were made to Intercom.com. The less responsive or slowest element that took the longest time to load (187 ms) relates to the external source Googletagmanager.com.

Page Optimization Overview & Recommendations

Page size can be reduced by 276.1 kB (16%)

Content Size

1.7 MB

After Optimization

1.4 MB

  • HTML
  • Images
  • JavaScript
  • CSS

In fact, the total size of Blog.intercom.io main page is 1.7 MB. This result falls beyond the top 1M of websites and identifies a large and not optimized web page that may take ages to load. 75% of websites need less resources to load and that’s why Accessify’s recommendations for optimization and resource minification can be helpful for this project. Images take 1.3 MB which makes up the majority of the site volume.

HTML Optimization

-83%

Potential reduce by 116.3 kB

  • Original 140.4 kB
  • After minification 132.9 kB
  • After compression 24.2 kB

HTML content can be minified and compressed by a website’s server. The most efficient way is to compress content using GZIP which reduces data amount travelling through the network between server and browser. HTML code on this page is well minified. It is highly recommended that content of this web page should be compressed using GZIP, as it can save up to 116.3 kB or 83% of the original size.

Image Optimization

-1%

Potential reduce by 14.5 kB

  • Original 1.3 MB
  • After minification 1.3 MB

Image size optimization can help to speed up a website loading time. The chart above shows the difference between the size before and after optimization. Blog Intercom images are well optimized though.

JavaScript Optimization

-62%

Potential reduce by 137.6 kB

  • Original 221.4 kB
  • After minification 221.4 kB
  • After compression 83.8 kB

It’s better to minify JavaScript in order to improve website performance. The diagram shows the current total size of all JavaScript files against the prospective JavaScript size after its minification and compression. It is highly recommended that all JavaScript files should be compressed and minified as it can save up to 137.6 kB or 62% of the original size.

CSS Optimization

-26%

Potential reduce by 7.7 kB

  • Original 29.7 kB
  • After minification 29.4 kB
  • After compression 22.0 kB

CSS files minification is very important to reduce a web page rendering time. The faster CSS files can load, the earlier a page can be rendered. Blog.intercom.io needs all CSS files to be minified and compressed as it can save up to 7.7 kB or 26% of the original size.

Requests Breakdown

Number of requests can be reduced by 9 (21%)

Requests Now

42

After Optimization

33

  • Images
  • JavaScript
  • CSS

The browser has sent 42 CSS, Javascripts, AJAX and image requests in order to completely render the main page of Blog Intercom. We recommend that multiple CSS and JavaScript files should be merged into one by each type, as it can help reduce assets requests from 7 to 1 for JavaScripts and from 4 to 1 for CSS and as a result speed up the page load time.

Network Requests Diagram

blog.intercom.io

blog.intercom.io

11 ms

blog.intercom.io

blog.intercom.io

26 ms

38 ms

style.css

style.css

61 ms

mediaelementplayer-legacy.min.css

mediaelementplayer-legacy.min.css

61 ms

wp-mediaelement.min.css

wp-mediaelement.min.css

68 ms

style.min.css

style.min.css

62 ms

reveal

reveal

147 ms

smooth-scroll.polyfills.min.js

smooth-scroll.polyfills.min.js

55 ms

gtm.latest.js

gtm.latest.js

65 ms

frontend.min.js

frontend.min.js

65 ms

e-202431.js

e-202431.js

54 ms

gtm.js

gtm.js

187 ms

The-Ticket_Declan_Ivory_Bobby_stapleton_20240725-530x240.jpg.optimal.jpg

The-Ticket_Declan_Ivory_Bobby_stapleton_20240725-530x240.jpg.optimal.jpg

49 ms

Ruth_profilepic-96x96.jpg.optimal.jpg

Ruth_profilepic-96x96.jpg.optimal.jpg

13 ms

OffScript-Ep04-Emmet-Connolly-530x240.jpg.optimal.jpg

OffScript-Ep04-Emmet-Connolly-530x240.jpg.optimal.jpg

12 ms

Davin_ODwyer-96x96.png

Davin_ODwyer-96x96.png

11 ms

The-Ticket-Stacy-Sherman-Hero-Lo-530x240.jpg.optimal.jpg

The-Ticket-Stacy-Sherman-Hero-Lo-530x240.jpg.optimal.jpg

10 ms

Liam-Geraghty-96x96.jpg.optimal.jpg

Liam-Geraghty-96x96.jpg.optimal.jpg

9 ms

Kuba-10-Lessons-text-530x240.jpg.optimal.jpg

Kuba-10-Lessons-text-530x240.jpg.optimal.jpg

13 ms

Kuba-Niechcia%C5%82-96x96.jpg.optimal.jpg

Kuba-Niechcia%C5%82-96x96.jpg.optimal.jpg

13 ms

Built-For-You-June-hero--530x240.png

Built-For-You-June-hero--530x240.png

14 ms

Olivia-Singarella-96x96.png

Olivia-Singarella-96x96.png

14 ms

icon-video-dark.svg

icon-video-dark.svg

16 ms

The-Ticket_Declan_Ivory_Bobby_stapleton_20240725-1200x560.jpg.optimal.jpg

The-Ticket_Declan_Ivory_Bobby_stapleton_20240725-1200x560.jpg.optimal.jpg

18 ms

Bobby-Stapleton-96x96.jpeg

Bobby-Stapleton-96x96.jpeg

13 ms

Laura-Jolly-96x96.png

Laura-Jolly-96x96.png

16 ms

BlogHero_3600x1680_Vol.31-530x240.png

BlogHero_3600x1680_Vol.31-530x240.png

16 ms

KateSugrue-96x96.jpg.optimal.jpg

KateSugrue-96x96.jpg.optimal.jpg

18 ms

BlogHero_3600x1680_Vol.30_with_changes-530x240.png

BlogHero_3600x1680_Vol.30_with_changes-530x240.png

18 ms

Knowledge-Hub_Blog-Hero-1-530x240.jpg.optimal.jpg

Knowledge-Hub_Blog-Hero-1-530x240.jpg.optimal.jpg

18 ms

Beth-Ann-Sher-96x96.jpg.optimal.jpg

Beth-Ann-Sher-96x96.jpg.optimal.jpg

19 ms

Fin-AI-Copilot-blog-ad-vertical.png

Fin-AI-Copilot-blog-ad-vertical.png

27 ms

Response-Time_Blog-Hero_HilaryLawrence_Vol.29-1-530x240.jpg.optimal.jpg

Response-Time_Blog-Hero_HilaryLawrence_Vol.29-1-530x240.jpg.optimal.jpg

20 ms

Fergal-530x240.png

Fergal-530x240.png

22 ms

Zara-profile-96x96.png

Zara-profile-96x96.png

20 ms

Squoosh-The-Ticket-530x240.jpg.optimal.jpg

Squoosh-The-Ticket-530x240.jpg.optimal.jpg

19 ms

Response-Time_Blog-Hero_Vol-28-1-530x240.jpg.optimal.jpg

Response-Time_Blog-Hero_Vol-28-1-530x240.jpg.optimal.jpg

22 ms

0-23-96x96.jpg.optimal.jpg

0-23-96x96.jpg.optimal.jpg

20 ms

0-150x150.jpg.optimal.jpg

0-150x150.jpg.optimal.jpg

22 ms

intercom-arrow-right.svg

intercom-arrow-right.svg

23 ms

Des-Traynor-150x150.jpg.optimal.jpg

Des-Traynor-150x150.jpg.optimal.jpg

23 ms

Ruth_profilepic-150x150.jpg.optimal.jpg

Ruth_profilepic-150x150.jpg.optimal.jpg

25 ms

Bobby-Stapleton-150x150.jpeg

Bobby-Stapleton-150x150.jpeg

26 ms

PatronWEB-Medium.woff

PatronWEB-Medium.woff

27 ms

PatronWEB-Regular.woff

PatronWEB-Regular.woff

27 ms

PatronWEB-Light.woff

PatronWEB-Light.woff

28 ms

PatronWEB-Thin.woff

PatronWEB-Thin.woff

28 ms

PatronWEB-Bold.woff

PatronWEB-Bold.woff

28 ms

Patron-Black.woff

Patron-Black.woff

24 ms

Honey-SemiBold.woff

Honey-SemiBold.woff

4 ms

Honey-ExtraboldBanner.woff

Honey-ExtraboldBanner.woff

4 ms

TiemposText.woff

TiemposText.woff

16 ms

tx2p130c

tx2p130c

46 ms

Accessibility Review

blog.intercom.io accessibility score

94

Accessibility Issues

ARIA

These are opportunities to improve the usage of ARIA in your application which may enhance the experience for users of assistive technology, like a screen reader.

Impact

Issue

High

[aria-hidden="true"] elements contain focusable descendents

Contrast

These are opportunities to improve the legibility of your content.

Impact

Issue

High

Background and foreground colors do not have a sufficient contrast ratio.

Names and labels

These are opportunities to improve the semantics of the controls in your application. This may enhance the experience for users of assistive technology, like a screen reader.

Impact

Issue

High

Links do not have a discernible name

Best Practices

blog.intercom.io best practices score

83

Areas of Improvement

Trust and Safety

Impact

Issue

High

Does not use HTTPS

Low

Ensure CSP is effective against XSS attacks

General

Impact

Issue

Low

Detected JavaScript libraries

High

Browser errors were logged to the console

High

Page has valid source maps

SEO Factors

blog.intercom.io SEO score

91

Search Engine Optimization Advices

Crawling and Indexing

To appear in search results, crawlers need access to your app.

Impact

Issue

High

Links are not crawlable

Mobile Friendly

Make sure your pages are mobile friendly so users don’t have to pinch or zoom in order to read the content pages. [Learn more](https://developers.google.com/search/mobile-sites/).

Impact

Issue

High

Document uses legible font sizes

High

Tap targets are not sized appropriately

Language and Encoding

  • Language Detected

    EN

  • Language Claimed

    EN

  • Encoding

    N/A

Language claimed in HTML meta tag should match the language actually used on the web page. Otherwise Blog.intercom.io can be misinterpreted by Google and other search engines. Our service has detected that English is used on the page, and it matches the claimed language. Our system also found out that Blog.intercom.io main page’s claimed encoding is . Changing it to UTF-8 can be a good choice, as this format is commonly used for encoding all over the web and thus their visitors won’t have any troubles with symbol transcription or reading.

Social Sharing Optimization

blog.intercom.io

Open Graph data is detected on the main page of Blog Intercom. This is the best way to make the web page social media friendly. Here is how it looks like on Facebook: