Analyze Customer Communication Platform | Intercom

A fundamentally new way for every team in an internet business to see and talk to customers, with products for live chat, marketing, feedback, and support.

Page load speed analysis

  • 68/100

    Normal result
  • 7

    Successful tests
  • 1

    Failed test
  • First response

    35 ms

  • Resources loaded

    1.1 sec

  • Page rendered

    694 ms

  • Total page load time

    1.9 sec

Welcome to homepage info - get ready to check Updates Intercom best content for United States right away, or after learning these important things about

We analyzed page load time and found that the first response time was 35 ms and then it took 1.8 sec to load all DOM resources and completely render a web page. This is quite a good result, as only 30% of websites can load faster.

Page optimization

  • HTML 59.9 kB
    Images 725.1 kB
    Javascripts 124.8 kB
    CSS 0 B

    In fact, the total size of main page is 909.7 kB. This result falls beyond the top 1M of websites and identifies a large and not optimized web page that may take ages to load. 55% of websites need less resources to load. Images take 725.1 kB which makes up the majority of the site volume.

    • Original 59.9 kB
    • After minification 55.1 kB
    • After compression 14.6 kB

    HTML optimization

    HTML content can be minified and compressed by a website’s server. The most efficient way is to compress content using GZIP which reduces data amount travelling through the network between server and browser. HTML code on this page is well minified. It is highly recommended that content of this web page should be compressed using GZIP, as it can save up to 45.2 kB or 76% of the original size.

    • Original 725.1 kB

    Image optimization

    Image size optimization can help to speed up a website loading time. The chart above shows the difference between the size before and after optimization. Updates Intercom images are well optimized though.

    • Original 124.8 kB
    • After minification 124.8 kB
    • After compression 44.2 kB

    JavaScript optimization

    It’s better to minify JavaScript in order to improve website performance. The diagram shows the current total size of all JavaScript files against the prospective JavaScript size after its minification and compression. It is highly recommended that all JavaScript files should be compressed and minified as it can save up to 80.6 kB or 65% of the original size.

Network requests diagram

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  • application-e9f54b9b4b1746118f5908a9edb6df47546f7b50b785ad612bdd26f371187b29.js
  • outage-082423876b97abb8a503a5aa3be9138793a7eef62d286e485c636386fc806fc2.js
  • blank-b1442e85b03bdcaf66dc58c7abb98745dd2687d86350be9a298a1d9382ac849b.gif
  • gtm-e6e782794c8a4e47ac40ebae1ad3ce952d4269c62e68eca2f6a8c31410ee1d1e.js
  • marketing.gif
  • gtm.js
  • fs.js
  • pageviews
  • browser-72b204561105bda1372b75a880e1c7d06c207cb97105ad1a5f20e241853a962c.svg
  • icon-393ac4c3aead59ec5fd995403430cd9154fa20db0311e86be397f92f9d4c5ec9.png
  • homepage-animation-large-1996085eceec8ab25242d71819966c35b360d4641863fbbf87b037c96055e2fe.png
  • logos-large-1-43b79e8804e90ea1272198e970dd3736ba2cea7149dda1226de343a464bfbe99.png
  • logos-large-2-84a243c35351989f90b2f8b0f2bf36ba504164a868d36faea8056ae3fb6906e5.png
  • logos-large-3-e2096c0b47cfbae6334953b0125daf703426abedfd2db9764334d0155e87845e.png
  • logos-large-4-be5b83814e9daac17d0ff6f0f81065926fc1f6d502efc7b013a41b048f96b830.png
  • logos-large-5-ba307221c05ea5e67f0a01191b4c3db9e2c607f63b009173de4812c0dedd4e7e.png
  • acquire-bf4c8d0d479d3169bfec5598cd46f2d88efaa89087695989c53666a3f7d997cc.jpg
  • observe-bab86fc9da3105679e3ef6120f5ed898a283098912362ab8afe4b589a798a33c.jpg
  • engage-767607a32bf6eab7881c71eb25bfbc99246a8551344cb76e235a2d214d6c14bf.jpg
  • learn-458cf69db0e970d467bf93d3813e2bf73ac9b27d52783ce06418545808da28b5.jpg
  • support-b97bd47fa75e7d4aa8c366d2fd1958e89b5b2f0234e1c603ada0395da061bbed.jpg
  • invision-3b703eb9a3841a0cffd193e8b5d5df9b9943c0b5ca2033004fc77bf72417f6e2.png
  • benjo-treyhill-solo-0bbebce7e482284490238c5dcda05cf0308bf4367b45dac1cfc33cc456c23fef.jpg
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  • 4BgfDIA2EtL34NOZNa8HnXkHSFzHtILkrjh4TjosbzW5+3ejz+bbKfS3FGnw==
  • roundtrip.js
  • insight.min.js
  • conversion_async.js
  • analytics.js
  • fbevents.js
  • oct.js
  • collect
  • adsct
  • adsct
  • ga-audiences
  • ab_test_impressions

Our browser made a total of 61 requests to load all elements on the main page. We found that 2% of them (1 request) were addressed to the original, 31% (19 requests) were made to and 18% (11 requests) were made to The less responsive or slowest element that took the longest time to load (564 ms) relates to the external source

Additional info on


The browser has sent 35 CSS, Javascripts, AJAX and image requests in order to completely render the main page of Updates Intercom. We recommend that multiple CSS and JavaScript files should be merged into one by each type, as it can help reduce assets requests from 12 to 1 for JavaScripts and as a result speed up the page load time.









Possible request optimization











Normal result


As for redirects, our browser was forwarded to before it reached this domain.

IP address

This IP address is dedicated to This is the best domain hosting practice .

Normal result

IP Trace

DNS records

Type Host Target/ip TTL Other
A 55
A 55
A 55
A 55

Language and encoding

Normal result


EN en language flag


N/A  language flag





Language claimed in HTML meta tag should match the language actually used on the web page. Otherwise can be misinterpreted by Google and other search engines. Our service has detected that English is used on the page, and neither this language nor any other was claimed in <html> or <meta> tags. Our system also found out that main page’s claimed encoding is utf-8. Use of this encoding format is the best practice as the main page visitors from all over the world won’t have any issues with symbol transcription.

HTTPS certificate

SSL Certificate has no SSL certificate. Web browsing can be safer with HTTPS connection, so we suggest that it should be obtained for this site.

Poor result

Visitor World Map

Country of origin for 81.4% of all visits is United States. It’s good for that their server is also located in United States, as that enables the majority of their visitors to benefit from a much faster page load time.

Good result

Good result

Social Sharing Optimization

Open Graph data is detected on the main page of Updates Intercom. This is the best way to make the web page social media friendly. Here is how it looks like on Facebook:

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