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Report Summary

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    Performance

  • 0

    Accessibility

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    Best Practices

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    SEO

customerservices.npower.com

Frequently asked questions | npower

Page Load Speed

4.4 sec in total

First Response

696 ms

Resources Loaded

3.6 sec

Page Rendered

131 ms

customerservices.npower.com screenshot

About Website

Welcome to customerservices.npower.com homepage info - get ready to check Customerservices Npower best content for Nigeria right away, or after learning these important things about customerservices.npower.com

See our most frequently asked questions (FAQs) and search our FAQs for answers.

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Key Findings

We analyzed Customerservices.npower.com page load time and found that the first response time was 696 ms and then it took 3.7 sec to load all DOM resources and completely render a web page. This is a poor result, as 60% of websites can load faster.

Performance Metrics

customerservices.npower.com performance score

0

Network Requests Diagram

customerservices.npower.com

696 ms

fonts.css

1766 ms

launch_popup.js

153 ms

styles.css

1584 ms

custom.css

303 ms

Our browser made a total of 53 requests to load all elements on the main page. We found that 23% of them (12 requests) were addressed to the original Customerservices.npower.com, 26% (14 requests) were made to Npower.com and 6% (3 requests) were made to Googleadservices.com. The less responsive or slowest element that took the longest time to load (1.8 sec) relates to the external source Npower.com.

Page Optimization Overview & Recommendations

Page size can be reduced by 538.9 kB (57%)

Content Size

951.3 kB

After Optimization

412.5 kB

  • HTML
  • Images
  • JavaScript
  • CSS

In fact, the total size of Customerservices.npower.com main page is 951.3 kB. This result falls beyond the top 1M of websites and identifies a large and not optimized web page that may take ages to load. 25% of websites need less resources to load. Javascripts take 445.5 kB which makes up the majority of the site volume.

HTML Optimization

-42%

Potential reduce by 68.3 kB

  • Original 161.9 kB
  • After minification 155.2 kB
  • After compression 93.6 kB

HTML content can be minified and compressed by a website’s server. The most efficient way is to compress content using GZIP which reduces data amount travelling through the network between server and browser. HTML code on this page is well minified. It is highly recommended that content of this web page should be compressed using GZIP, as it can save up to 68.3 kB or 42% of the original size.

Image Optimization

-2%

Potential reduce by 209 B

  • Original 9.8 kB
  • After minification 9.6 kB

Image size optimization can help to speed up a website loading time. The chart above shows the difference between the size before and after optimization. Customerservices Npower images are well optimized though.

JavaScript Optimization

-58%

Potential reduce by 256.2 kB

  • Original 445.5 kB
  • After minification 433.1 kB
  • After compression 189.3 kB

It’s better to minify JavaScript in order to improve website performance. The diagram shows the current total size of all JavaScript files against the prospective JavaScript size after its minification and compression. It is highly recommended that all JavaScript files should be compressed and minified as it can save up to 256.2 kB or 58% of the original size.

CSS Optimization

-64%

Potential reduce by 214.1 kB

  • Original 334.0 kB
  • After minification 332.7 kB
  • After compression 119.9 kB

CSS files minification is very important to reduce a web page rendering time. The faster CSS files can load, the earlier a page can be rendered. Customerservices.npower.com needs all CSS files to be minified and compressed as it can save up to 214.1 kB or 64% of the original size.

Requests Breakdown

Number of requests can be reduced by 32 (71%)

Requests Now

45

After Optimization

13

  • AJAX
  • Images
  • JavaScript
  • CSS

The browser has sent 45 CSS, Javascripts, AJAX and image requests in order to completely render the main page of Customerservices Npower. We recommend that multiple CSS and JavaScript files should be merged into one by each type, as it can help reduce assets requests from 22 to 1 for JavaScripts and as a result speed up the page load time.

Network Requests Diagram

customerservices.npower.com

customerservices.npower.com

696 ms

fonts.css

fonts.css

1766 ms

launch_popup.js

launch_popup.js

153 ms

styles.css

styles.css

1584 ms

custom.css

custom.css

303 ms

jquery.min.js

jquery.min.js

78 ms

modernizr-2.5.3.min.js

modernizr-2.5.3.min.js

1300 ms

webtrends_base_tag.js

webtrends_base_tag.js

1501 ms

atgsvcs.js

atgsvcs.js

98 ms

live_chat_js.js

live_chat_js.js

303 ms

svgfix.js

svgfix.js

303 ms

jquery_accordion_responsive.js

jquery_accordion_responsive.js

1298 ms

jquery_nav_responsive_4.js

jquery_nav_responsive_4.js

1303 ms

RightNow.js

RightNow.js

501 ms

aaabaseline.js

aaabaseline.js

343 ms

list.js

list.js

237 ms

icon_loading.gif

icon_loading.gif

115 ms

flat-breadcrumb-home.png

flat-breadcrumb-home.png

114 ms

icon_npower_logo_h70.png

icon_npower_logo_h70.png

142 ms

icon_magnify_search_small.png

icon_magnify_search_small.png

114 ms

icon_arrow_left_xs.png

icon_arrow_left_xs.png

114 ms

icon_arrow_right_xs.png

icon_arrow_right_xs.png

205 ms

gtm.js

gtm.js

113 ms

sprite.svg

sprite.svg

414 ms

icon_arrow_right_h15.png

icon_arrow_right_h15.png

195 ms

sprite_header_footer.png

sprite_header_footer.png

196 ms

wtid.js

wtid.js

25 ms

vsapi.js

vsapi.js

106 ms

vsopts.js

vsopts.js

202 ms

sprite.svg

sprite.svg

451 ms

acs.js

acs.js

116 ms

e.js

e.js

167 ms

xd.js

xd.js

129 ms

conversion_async.js

conversion_async.js

94 ms

analytics.js

analytics.js

115 ms

dcs.gif

dcs.gif

59 ms

activityi;src=4243225;type=helpnsup;cat=helps524;ord=1;num=4206949088443;~oref=https%3A%2F%2Fcustomerservices.npower.com%2F

activityi;src=4243225;type=helpnsup;cat=helps524;ord=1;num=4206949088443;~oref=https%3A%2F%2Fcustomerservices.npower.com%2F

84 ms

Rfj6hKgAA==

Rfj6hKgAA==

6 ms

b5r9F+PqEqAA

b5r9F+PqEqAA

4 ms

activity

activity

441 ms

event

event

44 ms

conversion.js

conversion.js

24 ms

1013oWlxVIgIktyGlMwCszPfMLH2wd-k9shhnM0H7qtvhkI17CD

1013oWlxVIgIktyGlMwCszPfMLH2wd-k9shhnM0H7qtvhkI17CD

50 ms

28 ms

collect

collect

24 ms

collect

collect

64 ms

r

r

43 ms

43 ms

cc

cc

38 ms

PAGE_LOAD

PAGE_LOAD

549 ms

18 ms

34 ms

38 ms

SEO Factors

customerservices.npower.com SEO score

0

Language and Encoding

  • Language Detected

    N/A

  • Language Claimed

    EN

  • Encoding

    UTF-8

Language claimed in HTML meta tag should match the language actually used on the web page. Otherwise Customerservices.npower.com can be misinterpreted by Google and other search engines. Unfortunately we cannot identify language used on the page (probably there is a mix of languages, too little text or something else), while the claimed language is English. Our system also found out that Customerservices.npower.com main page’s claimed encoding is utf-8. Use of this encoding format is the best practice as the main page visitors from all over the world won’t have any issues with symbol transcription.

Social Sharing Optimization

customerservices.npower.com

Open Graph description is not detected on the main page of Customerservices Npower. Lack of Open Graph description can be counter-productive for their social media presence, as such a description allows converting a website homepage (or other pages) into good-looking, rich and well-structured posts, when it is being shared on Facebook and other social media. For example, adding the following code snippet into HTML <head> tag will help to represent this web page correctly in social networks: