Tools & Wizards About Us
support.telstra.com.au screenshot

Report Summary

  • 0

    Performance

  • 0

    Accessibility

  • 0

    Best Practices

  • 0

    SEO

support.telstra.com.au

Telstra CrowdSupport Retirement

Page Load Speed

30.8 sec in total

First Response

1.9 sec

Resources Loaded

27.3 sec

Page Rendered

1.5 sec

support.telstra.com.au screenshot

About Website

Click here to check amazing Support Telstra content for Australia. Otherwise, check out these important facts you probably never knew about support.telstra.com.au

The Telstra CrowdSupport community platform was retired at the end of February 2022. This means you will no longer be able to access any pages within the old community. You can find answers to your qu...

Visit support.telstra.com.au

Key Findings

We analyzed Support.telstra.com.au page load time and found that the first response time was 1.9 sec and then it took 28.9 sec to load all DOM resources and completely render a web page. This is a poor result, as 95% of websites can load faster.

Performance Metrics

support.telstra.com.au performance score

0

Network Requests Diagram

crowdsupport.telstra.com.au

1935 ms

crowdsupport2013497092351.css

658 ms

grid.css

384 ms

screen.css

1151 ms

telstra-headcode-v11.js

474 ms

Our browser made a total of 217 requests to load all elements on the main page. We found that 0% of them (0 request) were addressed to the original Support.telstra.com.au, 22% (48 requests) were made to Telstracon.i.lithium.com and 2% (5 requests) were made to Telstra.com.au. The less responsive or slowest element that took the longest time to load (16 sec) relates to the external source Telstra.com.au.

Page Optimization Overview & Recommendations

Page size can be reduced by 1.3 MB (65%)

Content Size

2.0 MB

After Optimization

701.9 kB

  • HTML
  • Images
  • JavaScript
  • CSS

In fact, the total size of Support.telstra.com.au main page is 2.0 MB. This result falls beyond the top 1M of websites and identifies a large and not optimized web page that may take ages to load. 55% of websites need less resources to load. Javascripts take 975.1 kB which makes up the majority of the site volume.

HTML Optimization

-88%

Potential reduce by 262.1 kB

  • Original 298.3 kB
  • After minification 266.2 kB
  • After compression 36.2 kB

HTML content can be minified and compressed by a website’s server. The most efficient way is to compress content using GZIP which reduces data amount travelling through the network between server and browser. This page needs HTML code to be minified as it can gain 32.1 kB, which is 11% of the original size. It is highly recommended that content of this web page should be compressed using GZIP, as it can save up to 262.1 kB or 88% of the original size.

Image Optimization

-8%

Potential reduce by 31.3 kB

  • Original 398.1 kB
  • After minification 366.8 kB

Image size optimization can help to speed up a website loading time. The chart above shows the difference between the size before and after optimization. Support Telstra images are well optimized though.

JavaScript Optimization

-73%

Potential reduce by 716.0 kB

  • Original 975.1 kB
  • After minification 837.3 kB
  • After compression 259.1 kB

It’s better to minify JavaScript in order to improve website performance. The diagram shows the current total size of all JavaScript files against the prospective JavaScript size after its minification and compression. It is highly recommended that all JavaScript files should be compressed and minified as it can save up to 716.0 kB or 73% of the original size.

CSS Optimization

-88%

Potential reduce by 286.9 kB

  • Original 326.8 kB
  • After minification 270.0 kB
  • After compression 39.8 kB

CSS files minification is very important to reduce a web page rendering time. The faster CSS files can load, the earlier a page can be rendered. Support.telstra.com.au needs all CSS files to be minified and compressed as it can save up to 286.9 kB or 88% of the original size.

Requests Breakdown

Number of requests can be reduced by 60 (29%)

Requests Now

210

After Optimization

150

  • AJAX
  • Images
  • JavaScript
  • CSS

The browser has sent 210 CSS, Javascripts, AJAX and image requests in order to completely render the main page of Support Telstra. We recommend that multiple CSS and JavaScript files should be merged into one by each type, as it can help reduce assets requests from 33 to 1 for JavaScripts and from 11 to 1 for CSS and as a result speed up the page load time.

Network Requests Diagram

crowdsupport.telstra.com.au

crowdsupport.telstra.com.au

1935 ms

crowdsupport2013497092351.css

crowdsupport2013497092351.css

658 ms

grid.css

grid.css

384 ms

screen.css

screen.css

1151 ms

telstra-headcode-v11.js

telstra-headcode-v11.js

474 ms

orangebox.css

orangebox.css

381 ms

telstra-screen.css

telstra-screen.css

382 ms

gsa_sayt.css

gsa_sayt.css

1130 ms

jquery-1.9.1.min.js

jquery-1.9.1.min.js

5047 ms

jquery-migrate-1.1.1.min.js

jquery-migrate-1.1.1.min.js

3042 ms

search-field-button-hack.js

search-field-button-hack.js

2464 ms

newsfeed.js

newsfeed.js

2461 ms

search-field-button-hack.css

search-field-button-hack.css

1590 ms

crowdsupport-header-menu.css

crowdsupport-header-menu.css

1784 ms

crowdsupport-global-footer.css

crowdsupport-global-footer.css

1861 ms

lia-scripts-head-min.js

lia-scripts-head-min.js

413 ms

mega-menu.js

mega-menu.js

2106 ms

jquery-ui-1.10.1.min.js

jquery-ui-1.10.1.min.js

4667 ms

jquery-labeloverlay-0.0.1.min.js

jquery-labeloverlay-0.0.1.min.js

2391 ms

jquery.velocity.min.js

jquery.velocity.min.js

3350 ms

telstra-v11.js

telstra-v11.js

3917 ms

template-debug.js

template-debug.js

3774 ms

jquery.featureBanner.js

jquery.featureBanner.js

4035 ms

jquery.contentAccordion.js

jquery.contentAccordion.js

4149 ms

tcs.js

tcs.js

4264 ms

global.js

global.js

4366 ms

needle_service.js

needle_service.js

15979 ms

jquery.plugins.min.js

jquery.plugins.min.js

358 ms

analytics.js

analytics.js

16035 ms

lia-scripts-common-min.js

lia-scripts-common-min.js

1509 ms

lia-scripts-body-min.js

lia-scripts-body-min.js

973 ms

crowdsupport-bg.jpg

crowdsupport-bg.jpg

1143 ms

0%2C10%2C500%2C560

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1336 ms

true

true

1698 ms

original

original

2711 ms

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original

1826 ms

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2696 ms

telstra%20tier_green.png

telstra%20tier_green.png

1414 ms

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telstra%20tier_blue.png

2684 ms

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telstra%20tier.png

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ico-sm-tools.png

3319 ms

ico-sm-chat.png

ico-sm-chat.png

3414 ms

icon_help.png

icon_help.png

65 ms

profile

profile

1109 ms

message_has_url.png

message_has_url.png

170 ms

message_has_notext.png

message_has_notext.png

65 ms

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message_has_image.png

176 ms

message_has_video.png

message_has_video.png

177 ms

icon_tkb_thread_new.png

icon_tkb_thread_new.png

177 ms

cstop-bar01.png

cstop-bar01.png

3539 ms

v11-coconut-sprite.png

v11-coconut-sprite.png

3797 ms

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v2.1-spectrum-blue.png

5917 ms

gravur.woff

gravur.woff

1093 ms

gravur.woff

gravur.woff

5114 ms

td-original-icons.woff

td-original-icons.woff

4927 ms

td-icons.woff

td-icons.woff

1424 ms

login-with-facebook.png

login-with-facebook.png

1014 ms

MEqbGqH-P1k

MEqbGqH-P1k

1043 ms

icon-search.png

icon-search.png

650 ms

category-icons-sprite-80.png

category-icons-sprite-80.png

648 ms

activity-tab-bg.jpg

activity-tab-bg.jpg

687 ms

activity-tab-bg-color.png

activity-tab-bg-color.png

697 ms

altbg.png

altbg.png

696 ms

altbg2.png

altbg2.png

694 ms

v2.1-ui-button-sprite.png

v2.1-ui-button-sprite.png

3918 ms

social-icon-facebook.png

social-icon-facebook.png

4107 ms

social-icon-twitter.png

social-icon-twitter.png

4168 ms

social-icon-youtube.png

social-icon-youtube.png

4440 ms

social-icon-google.png

social-icon-google.png

4370 ms

www-embed-player-vfl5foy2V.css

www-embed-player-vfl5foy2V.css

599 ms

www-embed-player.js

www-embed-player.js

784 ms

F5EcQNuXvzCwnROrenDy46C3KsouVqfn29hTt0MreZk.js

F5EcQNuXvzCwnROrenDy46C3KsouVqfn29hTt0MreZk.js

378 ms

ad_status.js

ad_status.js

373 ms

2UX7WLTfW3W8TclTUvlFyQ.woff

2UX7WLTfW3W8TclTUvlFyQ.woff

510 ms

RxZJdnzeo3R5zSexge8UUT8E0i7KZn-EPnyo3HZu7kw.woff

RxZJdnzeo3R5zSexge8UUT8E0i7KZn-EPnyo3HZu7kw.woff

511 ms

print.css

print.css

93 ms

pageload

pageload

162 ms

analytics.js

analytics.js

73 ms

adobetags.js

adobetags.js

970 ms

optimisation.js

optimisation.js

239 ms

pixeltags.js

pixeltags.js

714 ms

collect

collect

19 ms

search-down-arrow01.png

search-down-arrow01.png

1166 ms

message

message

1249 ms

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1256 ms

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2052 ms

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2163 ms

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2170 ms

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441 ms

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message-list-column-separator.png

115 ms

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1917 ms

id

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322 ms

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467 ms

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activityi;src=3603226;type=defaul_c;cat=defaul_d;u1=dir;u3=;u5=;u4=;u15=;u2=datalicious;ord=1;num=2738836137577891.5

activityi;src=3603226;type=defaul_c;cat=defaul_d;u1=dir;u3=;u5=;u4=;u15=;u2=datalicious;ord=1;num=2738836137577891.5

292 ms

activityi;src=3603226;type=helpa089;cat=custo544;u1=;u3=;u6=https%3A%2F%2Fcrowdsupport.telstra.com.au%2F;u5=;u4=;u15=;u2=datalicious;ord=1;num=2738836137577891.5

activityi;src=3603226;type=helpa089;cat=custo544;u1=;u3=;u6=https%3A%2F%2Fcrowdsupport.telstra.com.au%2F;u5=;u4=;u15=;u2=datalicious;ord=1;num=2738836137577891.5

249 ms

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fbevents.js

fbevents.js

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1749 ms

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1766 ms

46x46

46x46

1780 ms

icon-online.png

icon-online.png

300 ms

event

event

173 ms

dest4.html

dest4.html

239 ms

SEO Factors

support.telstra.com.au SEO score

0

Language and Encoding

  • Language Detected

    EN

  • Language Claimed

    EN

  • Encoding

    UTF-8

Language claimed in HTML meta tag should match the language actually used on the web page. Otherwise Support.telstra.com.au can be misinterpreted by Google and other search engines. Our service has detected that English is used on the page, and it matches the claimed language. Our system also found out that Support.telstra.com.au main page’s claimed encoding is utf-8. Use of this encoding format is the best practice as the main page visitors from all over the world won’t have any issues with symbol transcription.

Social Sharing Optimization

support.telstra.com.au

Open Graph data is detected on the main page of Support Telstra. This is the best way to make the web page social media friendly. Here is how it looks like on Facebook: