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Report Summary

  • 24

    Performance

    Renders faster than
    43% of other websites

  • 84

    Accessibility

    Visual factors better than
    that of 56% of websites

  • 83

    Best Practices

    More advanced features
    available than in
    55% of websites

  • 90

    SEO

    Google-friendlier than
    68% of websites

customerbliss.com

Customer Bliss by Jeanne Bliss | Customer Experience | Chief Customer Officer

Page Load Speed

2.9 sec in total

First Response

67 ms

Resources Loaded

1.7 sec

Page Rendered

1.2 sec

About Website

Welcome to customerbliss.com homepage info - get ready to check Customer Bliss best content for India right away, or after learning these important things about customerbliss.com

Five-time chief customer officer and keynote speaker Jeanne Bliss coaches business leaders to improve their customer experience and grow their businesses into a prosperous and beloved company.

Visit customerbliss.com

Key Findings

We analyzed Customerbliss.com page load time and found that the first response time was 67 ms and then it took 2.8 sec to load all DOM resources and completely render a web page. This is a poor result, as 55% of websites can load faster.

Performance Metrics

customerbliss.com performance score

24

Measured Metrics

name

value

score

weighting

FCP (First Contentful Paint)

Value7.1 s

1/100

10%

LCP (Largest Contentful Paint)

Value11.5 s

0/100

25%

SI (Speed Index)

Value8.9 s

15/100

10%

TBT (Total Blocking Time)

Value1,140 ms

22/100

30%

CLS (Cumulative Layout Shift)

Value0

100/100

15%

TTI (Time to Interactive)

Value13.8 s

10/100

10%

Network Requests Diagram

customerbliss.com

67 ms

www.customerbliss.com

118 ms

froogaloop2.min.js

115 ms

macy.min.js

112 ms

js

144 ms

Our browser made a total of 128 requests to load all elements on the main page. We found that 10% of them (13 requests) were addressed to the original Customerbliss.com, 54% (69 requests) were made to Customerbliss.wpenginepowered.com and 9% (11 requests) were made to Use.fontawesome.com. The less responsive or slowest element that took the longest time to load (716 ms) relates to the external source Customerbliss.wpenginepowered.com.

Page Optimization Overview & Recommendations

Page size can be reduced by 131.4 kB (4%)

Content Size

3.2 MB

After Optimization

3.1 MB

  • HTML
  • Images
  • JavaScript
  • CSS

In fact, the total size of Customerbliss.com main page is 3.2 MB. This result falls beyond the top 1M of websites and identifies a large and not optimized web page that may take ages to load. 80% of websites need less resources to load and that’s why Accessify’s recommendations for optimization and resource minification can be helpful for this project. Images take 2.5 MB which makes up the majority of the site volume.

HTML Optimization

-81%

Potential reduce by 101.0 kB

  • Original 124.3 kB
  • After minification 124.0 kB
  • After compression 23.3 kB

HTML content can be minified and compressed by a website’s server. The most efficient way is to compress content using GZIP which reduces data amount travelling through the network between server and browser. HTML code on this page is well minified. It is highly recommended that content of this web page should be compressed using GZIP, as it can save up to 101.0 kB or 81% of the original size.

Image Optimization

-1%

Potential reduce by 29.5 kB

  • Original 2.5 MB
  • After minification 2.5 MB

Image size optimization can help to speed up a website loading time. The chart above shows the difference between the size before and after optimization. Customer Bliss images are well optimized though.

JavaScript Optimization

-0%

Potential reduce by 697 B

  • Original 484.2 kB
  • After minification 484.2 kB
  • After compression 483.5 kB

It’s better to minify JavaScript in order to improve website performance. The diagram shows the current total size of all JavaScript files against the prospective JavaScript size after its minification and compression. This website has mostly compressed JavaScripts.

CSS Optimization

-0%

Potential reduce by 162 B

  • Original 82.1 kB
  • After minification 82.0 kB
  • After compression 81.9 kB

CSS files minification is very important to reduce a web page rendering time. The faster CSS files can load, the earlier a page can be rendered. Customerbliss.com has all CSS files already compressed.

Requests Breakdown

Number of requests can be reduced by 43 (44%)

Requests Now

98

After Optimization

55

  • Images
  • JavaScript
  • CSS

The browser has sent 98 CSS, Javascripts, AJAX and image requests in order to completely render the main page of Customer Bliss. We recommend that multiple CSS and JavaScript files should be merged into one by each type, as it can help reduce assets requests from 27 to 1 for JavaScripts and from 18 to 1 for CSS and as a result speed up the page load time.

Network Requests Diagram

Accessibility Review

customerbliss.com accessibility score

84

Accessibility Issues

ARIA

These are opportunities to improve the usage of ARIA in your application which may enhance the experience for users of assistive technology, like a screen reader.

Impact

Issue

High

ARIA input fields do not have accessible names

High

ARIA toggle fields do not have accessible names

Contrast

These are opportunities to improve the legibility of your content.

Impact

Issue

High

Background and foreground colors do not have a sufficient contrast ratio.

Names and labels

These are opportunities to improve the semantics of the controls in your application. This may enhance the experience for users of assistive technology, like a screen reader.

Impact

Issue

High

<frame> or <iframe> elements do not have a title

High

Image elements do not have [alt] attributes

High

Links do not have a discernible name

Navigation

These are opportunities to improve keyboard navigation in your application.

Impact

Issue

High

Heading elements are not in a sequentially-descending order

Best Practices

customerbliss.com best practices score

83

Areas of Improvement

Trust and Safety

Impact

Issue

High

Does not use HTTPS

Low

Ensure CSP is effective against XSS attacks

General

Impact

Issue

Low

Detected JavaScript libraries

High

Browser errors were logged to the console

High

Page has valid source maps

SEO Factors

customerbliss.com SEO score

90

Search Engine Optimization Advices

Content Best Practices

Format your HTML in a way that enables crawlers to better understand your app’s content.

Impact

Issue

High

Image elements do not have [alt] attributes

Mobile Friendly

Make sure your pages are mobile friendly so users don’t have to pinch or zoom in order to read the content pages. [Learn more](https://developers.google.com/search/mobile-sites/).

Impact

Issue

High

Document uses legible font sizes

High

Tap targets are not sized appropriately

Language and Encoding

  • Language Detected

    EN

  • Language Claimed

    EN

  • Encoding

    UTF-8

Language claimed in HTML meta tag should match the language actually used on the web page. Otherwise Customerbliss.com can be misinterpreted by Google and other search engines. Our service has detected that English is used on the page, and it matches the claimed language. Our system also found out that Customerbliss.com main page’s claimed encoding is utf-8. Use of this encoding format is the best practice as the main page visitors from all over the world won’t have any issues with symbol transcription.

Social Sharing Optimization

Open Graph data is detected on the main page of Customer Bliss. This is the best way to make the web page social media friendly. Here is how it looks like on Facebook: