Tools & Wizards About Us
bt.custhelp.com screenshot

Report Summary

  • 28

    Performance

    Renders faster than
    48% of other websites

  • 100

    Accessibility

    Visual factors better than
    that of 97% of websites

  • 75

    Best Practices

    More advanced features
    available than in
    36% of websites

  • 93

    SEO

    Google-friendlier than
    84% of websites

bt.custhelp.com

Site Maintenance in progress

Page Load Speed

18.5 sec in total

First Response

306 ms

Resources Loaded

17.9 sec

Page Rendered

225 ms

bt.custhelp.com screenshot

About Website

Visit bt.custhelp.com now to see the best up-to-date Bt Custhelp content for United States and also check out these interesting facts you probably never knew about bt.custhelp.com

Help with BT's broadband, TV and phone services, plus billing options and advice.

Visit bt.custhelp.com

Key Findings

We analyzed Bt.custhelp.com page load time and found that the first response time was 306 ms and then it took 18.2 sec to load all DOM resources and completely render a web page. This is an excellent result, as only a small number of websites can load faster.

Performance Metrics

bt.custhelp.com performance score

28

Measured Metrics

name

value

score

weighting

FCP (First Contentful Paint)

Value3.9 s

25/100

10%

LCP (Largest Contentful Paint)

Value9.4 s

1/100

25%

SI (Speed Index)

Value5.8 s

50/100

10%

TBT (Total Blocking Time)

Value1,250 ms

19/100

30%

CLS (Cumulative Layout Shift)

Value0.094

91/100

15%

TTI (Time to Interactive)

Value12.6 s

14/100

10%

Network Requests Diagram

306 ms

reset.css

205 ms

main.css

590 ms

bt.cookies.api.js

476 ms

jquery-1.8.2.min.js

136 ms

Our browser made a total of 43 requests to load all elements on the main page. We found that 0% of them (0 request) were addressed to the original Bt.custhelp.com, 21% (9 requests) were made to Img01.bt.co.uk and 5% (2 requests) were made to Btcom.112.2o7.net. The less responsive or slowest element that took the longest time to load (772 ms) relates to the external source Bt.com.

Page Optimization Overview & Recommendations

Page size can be reduced by 249.5 kB (39%)

Content Size

640.4 kB

After Optimization

390.8 kB

  • HTML
  • Images
  • JavaScript
  • CSS

In fact, the total size of Bt.custhelp.com main page is 640.4 kB. This result falls beyond the top 1M of websites and identifies a large and not optimized web page that may take ages to load. 40% of websites need less resources to load. Images take 276.2 kB which makes up the majority of the site volume.

HTML Optimization

-84%

Potential reduce by 76.2 kB

  • Original 91.1 kB
  • After minification 79.7 kB
  • After compression 14.9 kB

HTML content can be minified and compressed by a website’s server. The most efficient way is to compress content using GZIP which reduces data amount travelling through the network between server and browser. This page needs HTML code to be minified as it can gain 11.4 kB, which is 12% of the original size. It is highly recommended that content of this web page should be compressed using GZIP, as it can save up to 76.2 kB or 84% of the original size.

Image Optimization

-6%

Potential reduce by 16.9 kB

  • Original 276.2 kB
  • After minification 259.3 kB

Image size optimization can help to speed up a website loading time. The chart above shows the difference between the size before and after optimization. Bt Custhelp images are well optimized though.

JavaScript Optimization

-55%

Potential reduce by 96.5 kB

  • Original 174.1 kB
  • After minification 174.1 kB
  • After compression 77.6 kB

It’s better to minify JavaScript in order to improve website performance. The diagram shows the current total size of all JavaScript files against the prospective JavaScript size after its minification and compression. It is highly recommended that all JavaScript files should be compressed and minified as it can save up to 96.5 kB or 55% of the original size.

CSS Optimization

-61%

Potential reduce by 59.9 kB

  • Original 99.0 kB
  • After minification 98.0 kB
  • After compression 39.0 kB

CSS files minification is very important to reduce a web page rendering time. The faster CSS files can load, the earlier a page can be rendered. Bt.custhelp.com needs all CSS files to be minified and compressed as it can save up to 59.9 kB or 61% of the original size.

Requests Breakdown

Number of requests can be reduced by 22 (55%)

Requests Now

40

After Optimization

18

  • AJAX
  • Images
  • JavaScript
  • CSS

The browser has sent 40 CSS, Javascripts, AJAX and image requests in order to completely render the main page of Bt Custhelp. We recommend that multiple CSS and JavaScript files should be merged into one by each type, as it can help reduce assets requests from 10 to 1 for JavaScripts and from 5 to 1 for CSS and as a result speed up the page load time.

Network Requests Diagram

306 ms

reset.css

reset.css

205 ms

main.css

main.css

590 ms

bt.cookies.api.js

bt.cookies.api.js

476 ms

jquery-1.8.2.min.js

jquery-1.8.2.min.js

136 ms

dantegh.api-1.1.js

dantegh.api-1.1.js

133 ms

jquery.min.js

jquery.min.js

61 ms

BT.Help.js

BT.Help.js

116 ms

s_code_remote.js

s_code_remote.js

345 ms

bt.cookies-test.js

bt.cookies-test.js

186 ms

landline-icon.png

landline-icon.png

209 ms

broadband-icon.png

broadband-icon.png

130 ms

tv-icon.png

tv-icon.png

130 ms

mobile-icon.png

mobile-icon.png

130 ms

email-icon.png

email-icon.png

190 ms

security-icon.png

security-icon.png

200 ms

billing-icon.png

billing-icon.png

198 ms

bt-sport-icon.png

bt-sport-icon.png

199 ms

community-hero.jpg

community-hero.jpg

676 ms

font.css

font.css

6 ms

header.css

header.css

7 ms

ajaxapic

ajaxapic

113 ms

alert-warning-triangle.png

alert-warning-triangle.png

238 ms

header-sprite.png

header-sprite.png

248 ms

customer-charter.png

customer-charter.png

248 ms

uni-bg.png

uni-bg.png

76 ms

omtr_tc.js

omtr_tc.js

377 ms

hbABjQBLsAhQWLEBAY5ZsUYGK1ghsBBZS7AUUlghsIBZHbAGK1xYALAFIEWwAytEAbAGIEWwAytEWbAUKw==

hbABjQBLsAhQWLEBAY5ZsUYGK1ghsBBZS7AUUlghsIBZHbAGK1xYALAFIEWwAytEAbAGIEWwAytEWbAUKw==

3 ms

glyphicons-halflings-regular.woff

glyphicons-halflings-regular.woff

387 ms

BT_logo.png

BT_logo.png

23 ms

watch_icon_22x22.png

watch_icon_22x22.png

108 ms

google-search-logo.png

google-search-logo.png

12 ms

BT-Dante-Official-Logo.png

BT-Dante-Official-Logo.png

12 ms

dante-spt.png

dante-spt.png

13 ms

s79862910024821

s79862910024821

82 ms

jquery-ui.min.js

jquery-ui.min.js

478 ms

cookies.css

cookies.css

772 ms

cookies-test.js

cookies-test.js

590 ms

s77764951677527

s77764951677527

80 ms

css_sprite.png

css_sprite.png

94 ms

bg_overlay.png

bg_overlay.png

100 ms

cookie_notification_bg.jpg

cookie_notification_bg.jpg

98 ms

btn_white.png

btn_white.png

185 ms

Accessibility Review

bt.custhelp.com accessibility score

100

Accessibility Issues

Best Practices

bt.custhelp.com best practices score

75

Areas of Improvement

Trust and Safety

Impact

Issue

High

Does not use HTTPS

High

Includes front-end JavaScript libraries with known security vulnerabilities

Low

Ensure CSP is effective against XSS attacks

General

Impact

Issue

Low

Detected JavaScript libraries

High

Browser errors were logged to the console

High

Missing source maps for large first-party JavaScript

SEO Factors

bt.custhelp.com SEO score

93

Search Engine Optimization Advices

Crawling and Indexing

To appear in search results, crawlers need access to your app.

Impact

Issue

High

Links are not crawlable

Mobile Friendly

Make sure your pages are mobile friendly so users don’t have to pinch or zoom in order to read the content pages. [Learn more](https://developers.google.com/search/mobile-sites/).

Impact

Issue

High

Document uses legible font sizes

Language and Encoding

  • Language Detected

    EN

  • Language Claimed

    N/A

  • Encoding

    UTF-8

Language claimed in HTML meta tag should match the language actually used on the web page. Otherwise Bt.custhelp.com can be misinterpreted by Google and other search engines. Our service has detected that English is used on the page, and neither this language nor any other was claimed in <html> or <meta> tags. Our system also found out that Bt.custhelp.com main page’s claimed encoding is utf-8. Use of this encoding format is the best practice as the main page visitors from all over the world won’t have any issues with symbol transcription.

Social Sharing Optimization

bt.custhelp.com

Open Graph description is not detected on the main page of Bt Custhelp. Lack of Open Graph description can be counter-productive for their social media presence, as such a description allows converting a website homepage (or other pages) into good-looking, rich and well-structured posts, when it is being shared on Facebook and other social media. For example, adding the following code snippet into HTML <head> tag will help to represent this web page correctly in social networks: